If you ask any entrepreneur, starting a business comes with its fair share of challenges.
Starting an ecommerce marketing agency requires a great deal of effort, dedication and most importantly passion.
If you're willing to put in the effort to build your own business, you're going to want to follow the critical steps to creating a successful brand.
We've created a guide that covers each step of the process - from making key financial decisions, to launching and marketing your business the right way, and tips/strategies on how to grow your business effectively.
💡 Introduction To Starting An Ecommerce Marketing Agency
Is Starting An Ecommerce Marketing Agency Right For You?
There are many factors to consider when starting an ecommerce marketing agency.
We put together the main pros and cons for you here:
Pros of starting an ecommerce marketing agency
You can put as much time into the business as you'd like. If you like the work and have some initial experience, you can start small and manage all aspects of the business on your own.
• Ability to start your business from home
It's not necessary to have a physical storefront or office space to get your business started. You can do everything from the comfort of your own home, at least in the beginning!
• Rewarding work
Starting a ecommerce marketing agency can be really rewarding work. After all, you are solving an immediate issue for your customer and you're working on something you truly care about.
• Traffic to your website
A ecommerce marketing agency gives people a reason to visit your website and to keep coming back to you!
• Meaningful business connections
You never know who you will meet as a ecommerce marketing agency. This could be the start of an incredible business opportunity!
• High customer retention rates
Once a customer invests in your product, they've invested their time and energy to utilize your product/service which is highly valuable to them. Typically, your product or service becomes indispensable to your customer.
• Gain exposure and experience
This career allows you to gain experience working for multiple different businesses - which will benefit your resume and also keep things interesting for you!
• Unlimited income potential
With starting an ecommerce marketing agency there is no cap as to how much income you can make. The stronger your business skills and the more energy/time you put into your career, the more you'll make.
• Predictable income stream
Your businesses income stream tends to be predictable based on the number of customers you have signed up. This makes financial planning and outlooks much more seamless!
• Higher likelihood of getting referrals
This business is all about referrals, which can be a a very impactful way to attract and retain customers. It's critical that you have a great referral program in place that incentivizes your customers to tell their friends about your product.
• Greater Income Potential
With this business, the sky is the limit in regards to your income potential.
• You get to do something you truly love
With starting a ecommerce marketing agency, you get to put your energy into something you are truly passionate about! You'll find yourself devoting as much time and energy as possible into the business to make it successful.
• You can decide who you work with
Gone are the days of working in a toxic work environment with employees that you may not vibe with. As a small business owner, you get to decide who you work and surround yourself with.
• Express your opinions
With starting an ecommerce marketing agency, you can express your opinions and knowledge to your audience, which allows you to build your own reputation and identity.
• You can work from anywhere!
Not only can you start your ecommerce marketing agency from home, you can also run your business from anywhere in the world. This is the entrepreneur dream.
• Strong Demand & Relatively Recession Proof
The demand for ecommerce marketing agency is increasing year over year and the business is known to be relatively recession proof.
• You get to inspire others
Your business is one that encourages and inspires others, which in itself, can be very fulfilling.
• Ecommerce retail is growing fast
Ecommerce has been grown rapidly over the years and is expected to hit a total of 4.9 trillion dollars by 2021.
With running an ecommerce business, you provide your customers with alternative and more convenient shopping experience, which will ultimately drive sales.
• You establish yourself as an expert
With starting an ecommerce marketing agency, you establish yourself as an expert in your niche, which builds your credibility. In return, customers are more likely to trust you and refer you to other friends and family.
• Can build solid foundation of clients
It's unlikely you will have one-off customers as a ecommerce marketing agency. Typically, you have a solid foundation of clients that use your product and services regularly.
• Make money while you sleep
The advantage of starting a ecommerce marketing agency is that you have the ability to have passive income and make money while you sleep. This is the dream for many entrepreneurs.
Cons of starting an ecommerce marketing agency
• Motivation of employees
If you plan to have a sales/content team on board, finding creative ways to motivate them can be a challenge. It's important that you're able to offer great incentives and a good work environment for your employees.
• Low margins
The gross margins for your ecommerce marketing agency are typically around 45%, which can make it more challenging to incur new expenses and maintain profitability.
• High employee turnover
In the ecommerce marketing agency, employee turnover is often high, which can be quite costly and time consuming for your business. It's important to try and avoid this as much as possible by offering competitive pay, benefits, and a positive work environment.
• Stressful work
This line of work can be stressful for both you and your clients. This type of transaction is a significant financial decision for your client, so expectations are very high for you. Although this career path can be very rewarding, it also comes with its challenges and stressful moments.
• High overhead expenses
With starting an ecommerce marketing agency, there are overhead expenses that come with selling a physical product. You will want to make sure you strategically budget for these overhead costs. We discuss this more in the startup costs section below.
• Work can be repetitive
You may find creating the same product over and over repetitive and tiresome. One way of avoiding this is to diversify product lines and revenue streams - this will keep things interesting!
In this business, customers can cancel their membership or subscription for your services - which can make revenue forecasting challenging and unpredictable. It's important to focus on your churn rates and trends so that you can prevent this as much as possible.
• Time commitment
With starting an ecommerce marketing agency, all responsibilities and decisions are in your hands. Although this is not necessarily a negative thing, work life can take over at times. This can place a strain on friends and family and add to the pressure of launching a new business.
• Difficult to build trust with your customer
With starting an ecommerce marketing agency, there can be minimal face-to-face interaction, which means it can be a lot more difficult to establish trust with your customers. You'll need to go the extra mile with your customer to grab their attention and business.
• Complex maintenance
Your ecommerce marketing agency will require a long-term investment due to the need for updates, bug fixes, and security vulnerabilities. It's important that you (or someone on your team) stays on top of this at all times.
• Impatient customers
You may offer an engaging user experience for your customer, but customers expect a lot and may be impatient if they aren't pleased with your product or service.
• Difficult to scale
With a ecommerce marketing agency, it can be challenging to find ways to scale. Check out this article that discusses scaling your business and the challenges that come with it.
• Learning Curve
When you start your own business, you no longer have upper management to provide you with a playbook for your roles and responsibilities. You should know the ins and outs of every aspect of your business, as every decision will come down to you.
• Equipment Breakdowns
Over the years, your equipment can get damaged, break down, and may need repairs which can be expensive. It's important you prepare for these expenses and try to avoid damages/wear & tear as much as possible.
• Answering Phones
The ecommerce marketing agency is still considered a traditional business, which means answering phones is a big part of the job. If you or your team miss phone calls, you could be missing out on potential revenue opportunities. If you are unable to attend to your phone throughout the day, it would be in your best interest to hire a call center or an employee dedicated to this.
• Takes time to see results & make money
Results and revenue do not come overnight with a ecommerce marketing agency. Often times, it takes weeks, months or even years for your work to monetize.
• Technical issues can be frustrating
Technical issues are common in this business. If you struggle with the technical side of things, you may want to consider outsourcing this responsibility to save yourself the time and frustration.
• More challenging to earn passive income
It can be more of a challenge to make passive income in this business. Often times, the amount of revenue you bring in is limited by the amount of time you have in the day.
- SMSBump (8.98K Alexa Ranking)
- StackCommerce (17.6K Alexa Ranking)
- Drip (18.4K Alexa Ranking)
- Sellvia (21.7K Alexa Ranking)
- American Marketing Association (32.7K Alexa Ranking)
- Boundless Labs - Revenue $8.3M/month
- The Crowdfunding Formula - Revenue $300K/month
- Flying V Group - Revenue $250K/month
- Hustler Marketing - Revenue $200K/month
- STRYDE - Revenue $180K/month
- UPQODE - Revenue $150K/month
- Grow Your Agency - Revenue $120K/month
- Ultra Growth Marketing - Revenue $60K/month
- Black Goat Media - Revenue $50K/month
- Add Value | Growth Marketing Agency - Revenue $50K/month
- Cartology - Revenue $43K/month
- Sidekick - Revenue $36K/month
- Straight Up Search - Revenue $30K/month
- LV8 - Revenue $20K/month
- Friction Studio - Revenue $15K/month
- Yes To Brand - Revenue $11K/month
- Avci socso - Revenue $10K/month
- Conversion Alchemy - Revenue $8.5K/month
- SupplyDrop - Revenue $8K/month
- Electric Sauce - Revenue $7.5K/month
Let's take a look at the search trends for ecommerce marketing over the last year:
How To Name Your Ecommerce Marketing Agency
It's important to find a catchy name for your ecommerce marketing agency so that you can stand out in your space.
Here are some general tips to consider when naming your ecommerce marketing agency
- Avoid hard to spell names: you want something easy to remember and easy to spell for your customers
- Conduct a search to see if others in the space have the same name
- Try not to pick a name that limits growth opportunities for your business (ie. if you decide to expand into other product lines)
- As soon as you have an idea (or ideas) of a few names that you love, register the domain name(s) as soon as possible!
Why is naming your ecommerce marketing agency so important?
The name of your business will forever play a role in:
- Your customers first impression
- Your businesses identity
- The power behind the type of customer your brand attracts
- If you're memorable or not
It's important to verify that the domain name is available for your ecommerce marketing agency.
You can search domain availability here:
Find a domain starting at $0.88
powered by Namecheap
Although .com names are the most common and easiest to remember, there are other options if your .com domain name is not available. Depending on your audience, it may not matter as much as you think.
It's also important to thoroughly check if social media handles are available.
As soon as you resonate with a name (or names), secure the domain and SM handles as soon as possible to ensure they don't get taken.
Here's some inspiration for naming your ecommerce marketing agency:
- Showcase check availability
- Portrait check availability
- Flashlight check availability
- Close Up check availability
- Mega Market check availability
- Media Hype check availability
- The Hyped Media check availability
- Winged check availability
- Entitled check availability
- The Word Co. check availability
- The Hawk Media check availability
- Track Media check availability
- The Media Supply check availability
- Truly Yours check availability
- Applicable check availability
- Rumor check availability
- Promoter check availability
- Notified check availability
- The Known check availability
- Light check availability
- Legit Media check availability
- Counter check availability
- Global Media check availability
- Acquired check availability
- Vital check availability
- The Media Essential check availability
- Local Team check availability
- Hyper Nest check availability
- Innovation check availability
- Insightful check availability
- Creative Co. check availability
- Superlative check availability
- Irregular Media Club check availability
- Centralized check availability
- Controlled check availability
- Subordinate check availability
- Biased check availability
- Extensive Market check availability
- Pious Promoter check availability
- Reachable check availability
- Wired Co. check availability
- Transparent Media check availability
- Blue Marketing check availability
- Responsive check availability
- The Cyber Connected check availability
- Innovatory check availability
- Innova check availability
- The Keen Team check availability
- Improvised check availability
- Originated check availability
- The Media Collective check availability
- Cerebral check availability
- Certifying check availability
- Delightful Days check availability
- Inventif check availability
- Transition check availability
- Blissful check availability
- Turn Over check availability
- Elevator check availability
- The Social Grip check availability
- Octa Place check availability
- Credible Publications check availability
- Socialable check availability
- The Mild Media check availability
- Social Essential check availability
- Advent Advertiser check availability
- The Familiar check availability
- Prime Group check availability
- Advertise And Co. check availability
- Proximal check availability
- Inclined check availability
- Scalable check availability
- Climb Media check availability
- Elasticity check availability
- The Extensible check availability
- Electronics Place check availability
- Publicize Pro check availability
- Facial Online Trading Co check availability
- Cyberspace Collective check availability
- Observed Files Group check availability
- Sensitive Databases check availability
- The Sufficient Information check availability
- Global Commercial Activity Trading Co check availability
- Cyber Place check availability
- Seo Pro check availability
- Fastest Digital check availability
- Editorial Interactive check availability
- ReliableData check availability
- The Extensive check availability
- Retail Commercial Activity Trading Co check availability
- Pulse Digitizing Trading Co check availability
- Optical Online Group check availability
- Global Seo Pro check availability
- Mobile check availability
- International E Business Pro check availability
- Disc Digitizing check availability
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- Pre check availability
- WorldwideOnline check availability
- Disc Downloadable check availability
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- MobileEcommerce check availability
- Measurements Pro check availability
- Concise Advertise check availability
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- The Mid Digitization check availability
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- Retail E Business Place check availability
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- Enough check availability
- Limited check availability
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- International Commercial Activity Place check availability
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- Online Advertise check availability
- Relevant Information Group check availability
- Descriptive Declarations check availability
- Digital Details check availability
- Asinine Advertise check availability
- ObservationalData check availability
- FacioDigital check availability
- Demographic Declarations check availability
- Routine Digitization Collective check availability
- Merchantry Place check availability
- Unwind Online check availability
- Figures Co check availability
- Voltage Digitizing check availability
How To Create A Slogan For Your Ecommerce Marketing Agency:
Slogans are a critical piece of your marketing and advertising strategy.
The role of your slogan is to help your customer understand the benefits of your product/service - so it's important to find a catchy and effective slogan name.
Often times, your slogan can even be more important than the name of your brand.
Here are 6 tips for creating a catchy slogan for your ecommerce marketing agency:
1. Keep it short, simple and avoid difficult words
A great rule of thumb is that your slogan should be under 10 words. This will make it easy for your customer to understand and remember.
2. Tell what you do and focus on what makes you different
There are a few different ways you can incorporate what makes your business special in your slogan:
- Explain the target customer you are catering your services towards
- What problem do you solve?
- How do you make other people, clients, or your employer look good?
- Do you make people more successful? How?
3. Be consistent
Chances are, if you're coming up with a slogan, you may already have your business name, logo, mission, branding etc.
It's important to create a slogan that is consistent with all of the above.
4. Ensure the longevity of your slogan
Times are changing quickly, and so are businesses.
When coming up with your slogan, you may want to consider creating something that is timeless and won't just fade with new trends.
5. Consider your audience
When finding a catchy slogan name, you'll want to make sure that this resonates across your entire audience.
It's possible that your slogan could make complete sense to your audience in Europe, but may not resonate with your US audience.
6. Get feedback!
This is one of the easiest ways to know if your slogan will be perceived well, and a step that a lot of brands drop the ball on.
Ask friends, family, strangers, and most importantly, those that are considered to be in your target market.
Here's some inspiration for coming up with a slogan for your ecommerce marketing agency:
- We market your online brand with joy
- Making your brand popular
- The e-commerce marketing agency that cares
- We make your visions happen
- For a more profitable entrepreneurship experience
- Taking your business online
- For the best outcomes in your business
- We drive results, no sales talk
- Making your online business profitable
- More than just making profits
- We make every online business count
- Online businesses made even better
- Making every entrepreneur proud
- The epitome of e-commerce
- Only the best experience in business
- Your success is guaranteed
- We take business growth seriously
- The e-commerce marketing agency you can count
- Begin your success with us
- Keeping your sales up to the mark
- Sales made even better
- We make online businesses profitable
- Profit and satisfaction in your business guaranteed
- Perfect strategies to spark your profit
- Earn more with the right methodologies
- The best practices in online business
- We strategize while you earn
- Premium e-commerce marketing agency for your needs
- Spark up your sales
- Helping you conquer your business
- Take control of your sales
- Grow your online business right now
- We market your business to perfection
- Profitable online business made possible
- Never lose a cent
- Digital - If You Love Digital.
- Lay Of The Analog
- We're With The Advertise.
- Multimedium Is What We Do
- Don't You Just Love Being In Ecommerce?
- All Computing, All Analog
- From National To Outside
- Turn Loose The Ecommerce.
- Post Of The Electronic
- Things Go Better With Digital.
- Mild Green Digital Liquid.
- Station Of The Analog
- Advertise Is Forever.
- Designed For Advertise.
- Data, When No One Else Is Around.
- Ecommerce, I Want It All.
- Ecommerce One Size Fits All.
- Work Hard, Digitizing Harder
- See You At Advertise.
- We Don't Make Data. We Make Data Better.
- If You Can't Beat Ecommerce, Join Ecommerce.
- It's That Data Feeling.
- Let Your Advertise Do The Walking.
- I Wish I Had A Ecommerce.
- Advertise, And On, And On...
- Advertise Strikes Back.
- Digital - You See This Name, You Think Dirty.
- Advertise, Good.
- Advertise The Sign Of Success.
- Ecommerce, Your Way!
- Dento Analogs Are What We Do
- There Is No Sore It Will Not Heal, No Ecommerce It Will Not Subdue.
- Ecommerces With Scale
- Datum Is What We Do
- Advertise Will Be For You What You Want It To Be.
- We Bring The Good Ecommerce To Life.
The Consulting Business Model
When implementing a consulting business model, you have a number of approaches to choose from:
Here are a few of the most common consulting business models:
1. The Time-Based Model
This is one of the more traditional consulting business models - where your rate, terms, and scope of work are outlined at the very beginning of the project.
Typically, with this model you would choose a day rate or an hourly rate.
2. The Project-Based Model
With a project-based model, you and your client agree on the scope of work you will be performing for a set amount of money.
There is typically a contract in place which covers the deliverables and expectations from both parties.
3. The Retainer-Based Model
The retainer model involves providing ongoing service for your clients over a specific period of time.
You may not provide a specific deliverable for your client, but instead, a broad scope of work over a set period.
4. The Consulting-Firm Model
This model is becoming more and more popular. The consulting firm model involves hiring freelancers or employees to complete work for your clients on your behalf.
Typically, in this situation, you still manage the relationship with the client, but you delegate some or all of the work to your team.
Which model should you choose?
The best way to determine which business model you will choose is to research other entrepreneurs or agencies in your space that are offering the same or similar service.
This will allow you to identify your competition, set your pricing, and determine your target audience.
Learn more about starting an ecommerce marketing agency:
Where to start?
-> Other ecommerce marketing agency success stories
-> Examples of established ecommerce marketing agency
-> Marketing ideas for an ecommerce marketing agency
-> Ecommerce marketing agency slogans
-> Ecommerce marketing agency names
🎬 How To Start An Ecommerce Marketing Agency
How Much Does It Cost To Start An Ecommerce Marketing Agency
If you are planning to start an ecommerce marketing agency, the costs are relatively low. This, of course, depends on if you decide to start the business with lean expenses or bringing in a large team and spending more money.
We’ve outlined two common scenarios for “pre-opening” costs of starting an ecommerce marketing agency and outline the costs you should expect for each:
- The estimated minimum starting cost = $62
- The estimated maximum starting cost = $40,811
|Startup Expenses: Average expenses incurred when starting a ecommerce marketing agency.||Min Startup Costs: You plan to execute on your own. You’re able to work from home with minimal costs.||Max Startup Costs: You have started with 1+ other team members.|
|Office Space Expenses|
|Rent: This refers to the office space you use for your business and give money to the landlord. To minimize costs, you may want to consider starting your business from home or renting an office in a coworking space.||$0||$5,750|
|Utility Costs For Office Space: Utility costs are the expense for all the services you use in your office, including electricity, gas, fuels, telephone, water, sewerage, etc.||$0||$1,150|
|WiFi & Internet: Whether you work from home or in an office space, WiFi is essential. Although the cost is minimal in most cases, it should be appropriately budgeted for each month!||$0||$100|
|Total Office Space Expenses||$0 (min)||$7,000 (max)|
|Employee & Freelancer Expenses|
|Payroll Costs & Fees: Payroll cost means the expense of paying your employees, which includes salaries, wages, and other benefits. This number depends on if you decide to pay yourself a salary upfront and how many employees you have on payroll. At first, many founders take on all responsibilities until the business is up and running. You can always hire down the road when you understand where you need help. Keep in mind, if you do plan to pay yourself, the average salary founders make is $50K.||$150||$250|
|Employee Hiring Expenses: Apart from payroll and benefits, there are other hiring employees costs. This includes the cost to advertise the job, the time it takes to interview candidates, and any other turnover that may result from hiring the wrong candidate.||$1||$2|
|Employee Rewards: It's vital to acknowledge and reward workers, whether they hit their goals or do a great job. This does not have to be costly. In fact, simply taking workers out to a meal or giving a gift or bonus is among the many ways to show how the worker is valued!||$0||$100|
|Total Employee & Freelancer Expenses||$151 (min)||$352 (max)|
|Website Builder: The cost of your website will vary depending on which platform you choose. There are many website builders on the market, so it's important you choose the right one for your business and overall goals. To learn more about your options + how to build a great website, check out this article.||$10||$500|
|Web Designer: Web design includes several different aspects, including webpage layout, content creation, and design elements.If you have the skills and knowledge to design your website on your own, then outsourcing this to an expert may not be necessary. There are plenty of other ways you can design a beautiful website using design tools and software.||$200||$6,000|
|Domain Name: Your domain name is the URL and name of your website - this is how internet users find you and your website.Domain names are extremely important and should match your company name and brand. This makes it easier for customers to remember you and return to your website.||$12||$200|
|Business Email Hosting Service: An email hosting runs a dedicated email server. Once you have your domain name, you can set up email accounts for each user on your team. The most common email hosts are G Suite and Microsoft 365 Suite. The number of email accounts you set up will determine the monthly cost breakdown.||$1||$15|
|Website Hosting Costs: Server hosting is an IT service typically offered by a cloud service provider that hosts the website information and allows remote access through the internet. A hosted server can help you scale up and increase your business’s efficacy, relieving you from the hassles of on-premise operations.||$0||$300|
|Website & Live Chat Tool: If your business values high-end customer service, you must consider utilizing a website chatbot. Website chatbots play a pivotal role in converting site visitors into long-term customers. Typically, there are different tiers of pricing and features offered by Live Chat service providers.||$0||$200|
|Total Website Costs||$223 (min)||$7,215 (max)|
|Business Formation Fees|
|Small Business Insurance: Depending on which state you live in and the business you're operating, the costs and requirements for small business insurance vary. You can learn more here.||$500||$2,000|
|Permit and License Fees: Depending on your industry, there are certain licenses and permits you may need in order to comply with state, local, and federal regulations. Here is an article that goes over all the permits and licenses you may need for your ecommerce marketing agency.||$50||$700|
|Trademark: Filing trademark registration will protect your brand and prevent other businesses from copying your name or product. USPTO has several different types of trademarks, so the cost to apply can vary (typically anywhere from $400-$700).||$0||$700|
|Lawyer Fees: Although you may want to avoid attorney fees, it's important that your business (and you) are covered at all costs. This comes into play when creating founder agreements, setting up your business legal structure, and of course, any unforeseen circumstances that may happen when dealing with customers or other businesses.||$0||$1,500|
|A Patent: Patents provide protection against others stealing or selling your idea.Securing a patent can be very valuable, but it's important that you are 100% sure this will be a smart business move for you, or if this is something to consider down the line.The process of securing a US patent can be both lengthy and pricey, and typically includes filing an application with the USPTO.||$5,000||$15,000|
|Set up business: LLC & Corporations: The first step in setting up your business is deciding whether your business is an LLC, S Corp or C Corp. The cost for this depends on which state you form your business and which structure you decide on. We put together an article that goes over the 10 Steps To Setting Up A Business.||$50||$500|
|Total Business Formation Fees||$5,600 (min)||$20,400 (max)|
|Design Programs & Software: These programs might include the Adobe family of design tools: Photoshop, Illustrator, InDesign and others. This is typically a monthly subscription ranging from $10-$50/mo.||$0||$50|
|Email marketing tool: If you plan to grow your email list and email marketing efforts, you may want to consider investing in an email marketing platform (ie. Klaviyo, MailChimp). We put together a detailed guide on all of the email marketing tools out there + the pricing models for each one here.||$0||$100|
|IT Support: IT support installs and configures hardware and software and solves any technical issues that may arise.IT support can be used internally or for your customers experiencing issues with your product/service.There are a variety of tools and software you can use to help with any technical issues you or your customers are experiencing. This is a great option for businesses that do not have the means to hire a team of professionals.||$150||$2,000|
|Accounting & Invoicing Software: It's important to have an accounting system and process in place to manage financials, reporting, planning and tax preparation. Here are the 30 best accounting tools for small businesses.||$0||$50|
|CRM Software: CRM (customer relationship management) software system is used to track and analyze your company’s interactions with clients and prospects. Although this is not a necessary tool to have for your business, implementing this, in the beginning, may set your business up for success and save you valuable time.||$12||$300|
|Project Management Software: You may want to consider using a project management and collaboration tool to organize your day-to-day. This can also be very beneficial if you have a larger team and want to keep track of everyones tasks and productivity. For a full list of project management tools, check out this full list here.||$0||$25|
|Internal Communication Tool: If you plan to have multiple members on your team, you may want to consider an instant message tool such as Slack or Telegram. The cost is usually billed per month (approx $5/user/month) or there are freemium versions available on many platforms.||$0||$20|
|Social Media Management Tools: If you plan to do social media marketing for your ecommerce marketing agency, you should consider investing in a social media automation or publishing tool. This will save you time and allow you to track performance and engagement for your posts. Here is a list of 28 best social media tools for your small business.||$0||$50|
|Payroll Software: The main purpose of payroll software is to help you pay your team and track each of those payments (so that you don't have to do it manually). If you do not have any employees or have a very small team, payroll software may not be necessary at this stage. Here are the 11 best payroll tools for small businesses!||$0||$200|
|File Hosting Service: It's important to make sure the information for your ecommerce marketing agency is stored and protected should something happen to your computer or hard drive. The cost for this is affordable and depends on how much data you need to store. To learn more about the different options and pricing on the market, check out this article.||$0||$299|
|Total Software Expenses||$162 (min)||$3,094 (max)|
|Advertising & Marketing Costs|
|Customer Research & Surveys: Many ecommerce marketing agency's conduct industry and consumer research prior to starting their business. Often times, you need to pay for this data or hire a market research firm to help you in this process.||$0||$300|
|Direct Campaigns, Printing and Mailing: Although it may sound old-school, traditional marketing methods can be a cost-effective way to drive awareness for your brand. This includes flyers, postcards, sales letters, coupons, special offers, catalogs and brochures.||$0||$300|
|Affiliate Marketing Commission & Fees: If you want to increase revenue for your ecommerce marketing agency, affiliate marketing is a great way to promote your product to a new audience. When determining affiliate commission rates you will offer, you will want to take into account the price and margin for your product to ensure affiliate marketing is worth it for your business. According to Monitor Backlinks, the average affiliate commission rate should be somewhere between 5% to 30%. To learn more about how to set commission rates, check out this article..||$0||$250|
|Influencer Marketing: Partnering with like-minded influencers is one of the most effective ways to grow your social media presence. Many small businesses simply gift a free item in exchange for an influencer post, or pay the influencer directly.||$0||$750|
|Press: If your business and story is unique enough, press and media attention may come to you, but odds are, you may need to do your own outreach and budget for this. We put together a guide here that discusses different press opportunities (both free and paid).||$0||$500|
|Google Ads: With Google Ads you have the ability to control how much you spend by simply setting a monthly budget cap. Additionally, with these ads you only pay for results, such as clicks to your website or phone calls! It's okay to start with a small budget at first and make changes accordingly if you see valuable returns.||$0||$300|
|Facebook & Instagram Ads: With Facebook and Instagram ads, you set your budget and pay for the actions you want (whether that be impressions, conversions, etc).You can learn more about pricing based on your impressions here.||$0||$350|
|Total Advertising & Marketing Costs||$0 (min)||$2,750 (max)|
|Total Starting Costs||$62 (min)||$40,811 (max)|
Raising Money For Your Ecommerce Marketing Agency
Here are the most common ways to raise money for your ecommerce marketing agency:
You may not need funding for your ecommerce marketing agency.
In fact, many entrepreneurs take this approach when starting their own business, whether they have a little amount of cash or a substantial amount to get started.
So what exactly does the term "bootstrapping" mean?
This method essentially refers to self-funding your businesswithout external help or capital and reinvesting your earnings back into the business**
Bootstrapping means building your company from the ground up with your own, or your loved ones, personal savings and reinvesting all earnings back into the business
Here are some tips to consider when bootstrapping your business:
- Use your savings as your capital - one of the best ways to bootstrap your business is to collect your savings and use them as startup capital. This will also help you avoid using your personal or business credit cards when getting started.
- Determine exactly how much capital you need and how much capital you have to get your business off the ground. Generally, when bootstrapping your business, you may want to consider starting a business that involves less startup capital.
- Consider starting a business that will generate immediate returns so you can put money back into the business
- Be as lean as possible - this refers to cutting down expenses as much as possible, such as payroll, fancy software tools, unnecessary travel, renting an office, etc
- Consider outsourcing instead of hiring - in the beginning, you may not need to hire someone permanently to help run your business. It tends to be much less expensive to outsource work to a freelancer and hire someone permanently down the road!
Want to learn more about bootstrapping your business? Check out this article
VC funding is a traditional and long process, but an effective way to raise money for your business.
The term "VC funding" refers to venture capital firms investing in businesses in exchange for equity.
The VC's (venture capitalists) are an individual or small group investing in your business and typically require substantial ownership of the business, with the hope of seeing a return on their investment.
VC's are typically the best approach for businesses with high startup costs - where it would be very difficult to raise the money on your own or through a loan.
When deciding whether to take this approach, it's important that you have a few things in place first, and know what you're getting yourself into:
Determine if your business is ready
Having an idea is not enough to get VC funding.
Typically, VC's will check to make sure you have these things in place prior to closing any deal:
- An MVP (Minimal Viable Product)
- A founding team with all proper documents in place (articles of organization, business formation)
- A validated idea with actual customers buying your product/service
Get everything in place and build a pitch deck
A VC individual or firm will be expecting a fine-tuned presentation that gives an overview of your business.
Here's what you should consider including in your pitch deck:
- Management team, their previous experience + current roles in the business
- Market challenge and solution
- Company financials - including a P&L statement, cash flow statement, and projections
- Company progress
- Investment amount - how much do you need and why?
Research the right VC to fund your business
Research the types of VC investors out there and what niche they focus on.
Then, put together a list of target VC's you want to approach and your strategy around setting up meetings.
Be sure you have everything in place (as discussed above) before setting up any meeting!
Make sure the terms and expectations are right for your business
Committing to VC funding is a big deal and a decision that should not be made lightly.
Although the money and experience from VC's can help your business quickly grow, you are also giving away a stake in the company, and the money comes with strings attached.
Be sure you do your due diligence in finding the right investor - one that truly believes in the growth and success of your business.
What Skills Do I Need To Succeed In Starting An Ecommerce Marketing Agency?
As a ecommerce marketing agency, there are several essential skills and characteristics that are important to identify prior to starting your business.
Let’s look at these skills in more detail so you can identify what you need to succeed in your day-to-day business operations:
Self Motivation Skills
Self motivation and discipline skills are critical in order to become successful in this field.
It's likely that you will find yourself starting and running your ecommerce marketing agency from home, which could mean there are more distractions for you.
Here are the basic skills needed for self motivation & discipline:
- Becoming a self starter: It's important that you are capable of independently completing a task without the help or direction of anyone else
- Listening and following directions: When you are given direction by others, it's critical that you are able to follow directions and ask the right questions in order to get your job done
- Taking the initiative in problem solving: Instead of taking the easy route, you'll need to learn to troubleshoot issues on your own as much as possible.
Customer Service Skills
Friendly communication with customers and the ability to address service issues is a critical part of the job.
Here are some customer service skills you may want to consider prior to starting an ecommerce marketing agency:
- Professionalism: The way you act, present yourself, and respond to situations all leave an impression on your customer. It's important to stay professional at all times when handling customer requests or issues.
- Problem-solving: When issues arise, it's important that you are able to think quick on your feet and address the situation with a calm and clear solution
- Friendly-manner: This is an obvious one, but customers truly appreciate someone that can respond in a quick, efficient, and friendly manner.
- Proficient in writing: These skills include the ability to write well-crafted emails, service tickets, and any other programs used by the business (ie. chat functions, SMS texting)
Business Savvy Skills
When starting an ecommerce marketing agency, there are a few fundamental business skills you will want to learn in order to be successful:
- Leadership and training skills: A great team starts with YOU. Make sure you have all company policies and training procedures in place prior to hiring your team
- Decisive and self-confident: Over the course of your career, you will need decisions that could impact your business significantly. It's important you are able to think clearly and rationally about these decisions.
- Ability to understand the financials: You don't need to be an accountant, but it is important that you are able to clearly understand and define metrics such as expenses, revenue, profit, margins, COGS, etc.
- Strategic Thinking: Setting clear goals and benchmarks, identifying opportunities, risks. Ability to effectively communicate these insights to your team.
These are a few of many business savvy skills you should have (or work on) when starting an ecommerce marketing agency.
For a full list, check out this article here.
Resarch and Writing Skills
Research and writing skills are critical when starting an ecommerce marketing agency. Here's what this looks like:
- Basic computer & technology skills (Microsoft office or Google sheets/docs knowledge, data input, and proficiency in typing)
- Creativity & originality in your work and approach
- Great communication skills and ability to meet deadlines
- Understanding of SEO
Other skills that businesses find valuable include digital marketing skills, basic web design, and accounting abilities. Some employers may also look for a ecommerce marketing agency that has a bachelor's degree or formal education.
Additionally, you may want to consider putting together a portfolio of past work and experience. This includes samples of writing/research pieces, from school projects to internship work to career experience.
Advice For Starting An Ecommerce Marketing Agency
We've interviewed thousands of successful founders at Starter Story and asked what advice they would give to entrepreneurs who are just getting started.
Here's the best advice we discovered for starting an ecommerce marketing agency:
Tudor Cioltea, founder of Black Goat Media ($50K/month):
Most initial ideas are destined to fail. Small wins can move you forward to actually getting where you want.
Read the full interview ➜
Tudor Cioltea, founder of Black Goat Media ($50K/month):
There are a lot of ways to optimize costs and serve the customers better by having a well-optimized warehouse.
Read the full interview ➜
Zac Cherin, founder of Sidekick ($36K/month):
When you’re just starting out, it’s pretty much impossible to turn down a potential client. However, as your business finds its feet, it is crucial to be able to say no. Not every client or project is a good fit.
Read the full interview ➜
Akhil Suresh Nair, founder of Xena Intelligence ($25K/month):
We want to expand to new products, audiences, and regions and become the biggest e-commerce SaaS company in the world.
Read the full interview ➜
Lani Eirini, founder of LV8 ($20K/month):
Do not lose time and take care of your negative thoughts. Be conscious and when you catch yourself having a negative thought reject it right away.
Read the full interview ➜
Zac Cherin, founder of Sidekick ($36K/month):
Double-down on the relationships with clients and partners that work, be quick (but respectful) to end the ones that don’t.
Read the full interview ➜
Greg Shuey, founder of STRYDE ($180K/month):
Just because there’s money in the bank or available from a lender, doesn’t mean you have to spend it. I probably could have done things a lot leaner and smarter in the initial months of getting started.
Read the full interview ➜
Akhil Suresh Nair, founder of Xena Intelligence ($25K/month):
Cold outreach is like searching for a needle in a haystack. It is expensive and time-consuming. We’ve found that partnerships with other companies that provide various services to eCommerce sellers are far more efficient.
Read the full interview ➜
Lani Eirini, founder of LV8 ($20K/month):
Always clearly describe what you are planning to deliver as a project, including time estimation and deadlines.
Read the full interview ➜
Vishal Goswami, founder of Friction Studio ($15K/month):
” I've personally made it a priority to read more, attend conferences and webinars, and network with other industry professionals.”
Read the full interview ➜
Akhil Suresh Nair, founder of Xena Intelligence ($25K/month):
The biggest lesson I learned was that the growth of the company is directly proportional to the ability to gain clients at a fast pace and show revenue. This has a domino effect on morale as well as attracts good capital - further fueling the growth.
Read the full interview ➜
Write a Business Plan
Writing a business plan from the start is critical for the success of your ecommerce marketing agency.
Because this allows you to roadmap exactly what you do, what your overall structure will look like, and where you want to be in the future.
For many entrepreneurs, writing out the business plan helps validate their idea and decide whether or not they should move forward with starting the business.
You may want to consider expanding upon these sections in your business plan:
- Executive Summary: Brief outline of your product, the market, and growth opportunities
- Overviews and Objectives: Overview of your business, target customers, and what you need to run your business
- Products and Services: Specifics on the products and services your business will provide
- Market Opportunities: Analysis of customer demographics, buyer habits and if your product is in demand
- Marketing: Outline of your marketing plan and how you plan to differentiate yourself from other customers
- Competitive analysis: Analysis of your competition and the strengths and weaknesses therein
- Operations: Hierarchal structure of the company and what it will take to run the business on the day-to-day
- Leadership Team: Detailing roles and responsibilities of each manager based on their specific skill-set
- Financial Analysis Understanding of all expenses, operating budgets, and projections for the future.
Learn more about how to write a business plan here
Determine Which Business Bank Account You Need
There are hundreds of banks out there, and it can be overwhelming to find one that's right for your business.
Here are some factors you may want to consider:
- Location - Is your bank close enough that you can easily make deposits or get cash?
- Low Fees - Make sure to understand any and all fees associated with setting up and maintaining your bank account. Ask for a list - banks usually try to keep this hidden and in the fine print.
- Online Banking Services - Make sure you can easily navigate through your online portal and you have easy access to everything you need.
- Line of Credit - What do your options look like (even if you don't need this now, you may need this down the road).
- Every bank has something that differentiates them from the rest, so make sure whatever that is applied to your needs and values.
Check out this list of the 13 Best Banks for Small Business in 2020 and what makes them so unique.
Setting Up Your Ecommerce Marketing Agency (Formation and Legal)
When it comes to setting up your business, you may find yourself in a place where you have to make some financial and legal decisions.
The first thing you'll want to decide on is whether you want to be an LLC, S-Corp, or C-Corp.
These three options are found to be the most common when starting a small business, and all serve to protect your personal assets and also provide you with certain tax benefits.
- LLC: All income and expenses from the business are reported on the LLC personal income tax return.
- S corp: Owners pay themselves salaries + receive dividends from profits.
- C Corp: C Corps are separately taxable entities that file a corporate tax return (Form 1120). No income tax is paid at the corporate level and any tax due is paid at the owners individual expense.
Depending on where you're conducting business, you'll also want to consider securing the proper permits, licenses and liability insurance.
Need to start an LLC? Create an LLC in minutes with ZenBusiness.
How Do I Pay Myself As A Small Business Owner?
Most entrepreneurs start a business to do something they love- but at the end of the day, you still have bills to pay (maybe now more than ever).
But it's important to strike the right balance - if you pay yourself too much, you could be putting your business at risk.
There are two common ways to pay yourself as a business owner:
1. Owner's Draw
Many entrepreneurs pay themselves through an owner's draw. This means that you are technically sean as "self-employed" through the eyes of the IRS and are not paid through regular wages.
At the point that you collect money from the draw, taxes typically are not taken out - so make sure you are prepared to pay these taxes once you file your individual return.
As an owner who takes a draw, you can legally take out as much as you want from your equity.
This type of compensation is suited for Sole props, LLCs, and partnerships. If you’re an S corp, you can pay yourself through both a salary and draw if you choose.
If you decide to pay yourself a salary, you will receive a set and recurring amount. This will be taxed by the federal government and the state you reside in.
The reality is that it can be really complicated to set your own salary, so we have some tips for you to consider:
- Take out a reasonable amount that allows you to live comfortably but also sets your business up for success
- Consider the number of hours you are working weekly + the type of duties you are performing.
- Set your salary based on your industry-standard, location, and profits (or projected profits)
- Look at your P&L statement: Deduct your own pay from that amount. This is important so you can first tackle important business expenses, and then pay yourself from the amount leftover.
- Pick a payroll schedule (and stick to it)! In the US, it's most common to pay yourself and employees twice a month.
To learn more about how to pay yourself and what is a reasonable amount, check out this article.
How To Price Your Ecommerce Marketing
One of the most challenging aspects to starting an ecommerce marketing agency is determining how much to charge for your ecommerce marketing .
When businesses under-price their product, this can be extremely detrimental to their bottom line and reputation.
Often times, businesses under-price their products to drive demand and volume, but that last thing you want is for customers to view your product/service as "cheap." Additionally, this can have a big impact on the type of customer you attract, which can be difficult to recover from.
On the other hand, when businesses over-price, this tends to be just as damaging to the business.
When customers buy, it's likely that they will explore the internet and look at other competitors to ensure they're getting the best value + deal. This is why it's so important that you research your competition and understand where you land in the marketplace.
Here are some factors to consider when pricing your product:
Understand your customer
It's important that out of the gates, you identify the type of customer you want to attract and how much they're willing to pay for your service. One great way to do this is by surveying your customers. Here are some important items you'll want to takeaway:
- Customer demographic: Age, gender, location, etc.
- Buying habits of your customer: What they buy + when they buy
- Level of price sensitivity with your customer
All of these segments will help you identify the type of customer you're attracting and how to price your product accordingly.
Understand your costs
When pricing your ecommerce marketing , it's critical that you first identify all of your costs and consequently mark up your ecommerce marketing so you can factor in a profit.
The actual cost of your ecommerce marketing may include things like:
- The actual cost to make the product (ie. raw materials, supplies, manufacturer).
- Shipping + overhead fees
- Operating costs to run your business
You may want to consider creating a spreadsheet with every single expense involved in operating/owning your business. This will give you an idea as to what you need to generate in order to at the very least, break-even and will help you price your products to factor in a profit.
Create revenue goals
When determining the price of your ecommerce marketing , you'll want to create goals for revenue + how much profit you want your ecommerce marketing agency to make.
This process is simpler than you may think:
- Think about your breakeven cost (by completing the above step).
- Create a revenue goal based on your break-even cost
- Evaluate the # of items you plan to sell in a given period (make sure this is a realistic number)
- Divide your revenue goal by the number of items you plan to sell
This figure will help determine your estimated price per product in order to meet your revenue goals.
Evaluate your competition
The last piece in determining how to price your ecommerce marketing is by simply looking at your competition.
The best way to do this is by finding like-minded businesses that offer product(s) with similar perceived value. Then, you can compare prices of the different businesses and determine where your ecommerce marketing fits best in the marketplace.
All of these factors play an equal part in pricing your ecommerce marketing , so it's important you evaluate each one individually to come up with an accurate price that will help optimize your business from the start.
Rate Calculator: How to Calculate The Price For Your Ecommerce Marketing Services
Our calculator is designed to be simple and easy to use.
The goal is to help you set realistic expectations and understand the hourly rate you should be charging to make your desired profit.
Please input below:
What Type Of Clients Will Buy Your Ecommerce Marketing
It's important to first establish who you will be selling to, whether it's to businesses or consumers.
Typically, in this industry, products are sold to B2B markets (business-to-business).
Let's take a look at what this means for your ecommerce marketing agency:
B2B (or business to business) is a transaction where your ecommerce marketing agency sell's your product or service to other businesses to help them grow.
Business-to business industries typically includes SaaS products, B2B marketing firms, and other business supply companies.
Unlike B2C markets, the audience is not a consumer at all, but instead a business - so it's important to understand how to best market your product/services to that target audience.
With B2B, driving leads means understanding another company's business processes and creating a business strategy that will help their operation scale and grow.
Here are some tips to consider:
- Your main focus when selling to other businesses is showing value to their business and overall return on investment
- Focus on building relationships, rather than extending your brand awareness through social networks.
- Marketing approach should include things like attending conventions, conferences, and optimizing your online presence (SEO, email outreach, etc)
- Understand that the sales process may mean more effort educating your client, so it's important that you have a well-trained sales team that is knowledgable about the product
Identify Target Customer
A very critical piece in building ecommerce marketing agency is to identify your ideal target customer.
- Develop a niche and create a consistent brand that reflects your target customer.
- The colors, logo, content, and overall website should resonate with your target customer and should draw them in by helping them solve their specific "need".
Lydia Lee, founder of Screw The Cubicle identifies exactly the type of customer her services are curated for:
My core work focuses on helping corporate professionals transition their expertise and skills into an independent career where they choose a pathway like freelancing, consulting, and solopreneurship to earn a great living.
From self-guided courses like WorkReinvented to my 90 Day Launch program, the mission is to support passionate individuals to build the life they want with a business they can love.
Building an MVP (Minimal Viable Product)
When building a ecommerce marketing agency, it's critical that you first validate your product/service rather than rushing to build it right away.
This could save you months, if not years of building the wrong product/service.
If you're hoping to decrease any sort of risk that comes with launching your ecommerce marketing agency, designing a prototype can be a great way to de-risk your situation.
The point of your ecommerce marketing prototype is that it doesn't have to be perfect.
In the beginning stages, it doesn't matter how rough V1 of your prototype is, it's more important to just get started and you can always refine from there based on feedback from your network and most importantly your customers.
How To Build A MVP
Here are several different ways of building a prototype/MVP:
- Start by building a landing page to see if customers actually need your product and if they are willing to pay for it
- Build a very basic version of your idea and ask for immediate feedback from potential customers
- Present a problem and solution via Facebook/Instagram Ads and see what the response is like
Austin Belcak, founder of Cultivated Culture dives deep into the process of designing and prototyping their product:
I’d tried launching a bunch of products (which all failed) before my flagship course finally took off. The big difference was taking the time to validate up front.
I wanted to make sure people would buy what I was selling before investing time to create it.
I started by sending an email to my audience asking if anyone would be interested in beta testing a premium resource around job searching. That was my first point of validation, I wanted to see if people were even interested in the general idea.
After reaching a critical mass of replies (I aimed for 50), I used Google docs to create an outline of the course. It walked through:
- Why it’s so hard to land jobs today (immediately addressing a pain point)
- My story (qualifying myself)
- Introduction of the course - what it is and what to expect
- A module-by-module breakdown of what’s included-
- Testimonials from people in the audience who had seen success
- Pricing (with a 50% discount off the future “retail price” with a working payment link)
I also created a survey that asked people:
- If they were interested in buying the course (yes/no)
- What they loved about the course
- What was missing from the course
- What questions they had about the course
- Then I replied to each interested person and asked them to read through the course outline and then fill out the survey.
Of the responses, I singled out people who said they would buy the course and encouraged them to pre-order using the payment link (offering a 50% discount and early beta access).
I read a lot about tiered pricing leading up to the course launch so I planned to launch with three sticker prices of $47, $147, $297. The first price was for a version of the course that allowed access to 2 out of the five modules. The second was for the full course, and the third was for the course along with a 30-minute coaching session.
Given the pre-order beta was an “MVP,” I only mentioned the middle price so it came in around $73 for beta users.
My goal was to get a 10%+ to sell-through rate. I had 50 people “interested” so I needed at least 5 buyers. I knew that if I could get 10% of people to put money down for something that didn’t exist yet, that was a good sign.
I ended up getting 20 pre-orders which validated the product and I spent the next two months building it!
Bostjan Belingar, founder of Hustler Marketing dives deep into the process of designing and prototyping their product:
So the funny part about that 2K/mo deal was- I had almost no idea of how to send out emails. I knew how to write them, but nothing about design, the technical aspects, segmentation, deliverability, etc. However, I learned fast.
Once you decide to go all-in, sales are all that matters. You don’t need a logo, you don’t need a website, you need to sell.
I devoured every article and YT video available and pretty much hit the ground running. If you boil it down, it isn’t rocket science. You need an email list, and you need some copies for the email. Is it a promotion, or a tips-based nurturing email? And you make a little email banner in Canva that has a bunch of templates already. You load all that up into a drag & drop editor of Mailchimp/Klaviyo/random CRM, select the segment of the list, and hit send.
And well, quite a lot of time went into each email. 1-2h for the copy, 1h for the design, 1h for QA checks. And then came the fixes from the client, revision rounds. And then pre-brainstorming on the content, the offers. Thinking about the future offers… And once 1 email was done, there would be 5 new ones that needed to be done.
Very soon my days were full of email creation. I could barely continue doing lead gen with UpWork. So I asked a friend that recently lost his job if he wanted to help me on a part-time basis with some “online stuff”. I showed him the UpWork stuff and the email stuff I was doing, and he started to help as much as he could. That friend’s name is Olin and he’s now our Head of HR and has just celebrated his 4th anniversary.
Olin’s help allowed me to systematically focus and improve on various other parts of the business. I was wearing many different hats during a regular, very long workday. A part of the day for example I was learning about sales, creating my own sales scripts, thinking about overcoming objections, and what are the best ice-breaker questions to start a sales conversation with.
Another part of the day would go into learning about email. How many times a week do we send? How to segment? How many pictures per email so deliverability is good? What to do if an email goes to spam? How to create more email revenue? What are some other key automated email sequences like cart abandon and welcome flow? The months flew by and all of a sudden I was also thinking about hiring, managing, etc.
A nice milestone came about 6 months in when I officially incorporated in Estonia and chose the name Hustler Marketing. Before it was all just PayPal transfers, no website, no logo, just pure hustle. I think we were doing about 15-20K/mo by then and had like 5-6 clients each paying around 2-3K/mo. At that time our team was about 5-6 people, and I invited them all to Barcelona for some fun and strategy planning.
🚀 How To Launch Your Ecommerce Marketing Agency
Build A Website
Building a website is imperative when launching your business, and with the right tools in place, this can be a simple task to check off the list (without having to hire someone).
- Pick a domain name that's easy to remember and easy to type
- Choose a Web Hosting Plan (ie. Shopify, Squarespace)
- Make sure you choose the right theme and design
- Implement the proper page structure (ie. about page, contact page, pricing etc)
To learn more about how to build a stellar website with little stress, we give you all the details on this step-by-step guide.
Best Website Platforms To Use For Your Ecommerce Marketing Agency:
There are a variety of websites platforms out there, and it's important to choose the right one that will set you up for success.
Here's everything you need to know about the two most common platforms for your ecommerce marketing agency:
Free and open-source content management system based on PHP and MySQL.
Free to use/open source but you will need to pay for the hosting.
Businesses using WordPress:
The all-in-one solution for anyone looking to create a beautiful website.
- Personal Plan: $12/month
- Business Plan: $18/month
- Basic: $26/month
Businesses using Squarespace:
Once you have chosen the domain, web hosting, and platform, it's time to get started with the design phase.
Themes are a great way to produce the fundamental style and identity of your website - this includes everything from your font design to your blog post styles.
One of the best ways to get started is to simply explore the various themes (free or paid depending on what you're looking for) and test them on your site.
If web-design really isn't in the cards for you, you may want to consider outsourcing a web designer to help bring your vision and brand to life.
Traditional Launch Strategies For Your Ecommerce Marketing Agency:
There are various different ways you can launch your ecommerce marketing agency successfully.
Here are a few different strategies to get customers excited about your ecommerce marketing agency:
- Set up a Facebook page for your business. This is a great way to establish an online presence
- Host an event in a fun location with drinks & food. This is a great way to get exposure in the local community.
- Get Press! Pitch your story to the media and you may just land in an amazing publication
- Live sales to get customers excited
- Send a hand-written letter in the mail with a discount on your services to the local community/neighborhoods.
christopher silvestri, founder of Conversion Alchemy dives deep into the process of launching the business:
Everything began with one referral from Quinn, the founder of the agency. It was a cool e-commerce store in Australia, selling Ukuleles. The founder is awesome and I loved the work and the autonomy of strategizing and planning everything around it from the get-go. We started working together not even 3 weeks after I left the agency. And I had my biggest lesson right then and there: I wasn’t doing a good job at explaining what I was doing on my website (and I’m a copywriter!). It’s the curse of knowledge - and also the rush of wanting something quick up to sell myself.
The way that I converted this first client was really just by listening and addressing questions. In particular, he was confused about the different stages of the process. What type of work was I doing compared to a design agency? Where did copywriting fit? What about CRO and UX? So, I outlined my process and methodology in a super rough mindmap, recorded a screencast video of me walking him through it, and shared it. A couple of days after, he signed. We were officially in business. This is a recurring theme throughout my career: “just in time learning”. Spot your weaknesses, address them right away with the action, and get better.
That single project sparked a series of referrals and word of mouth. A couple of other e-commerce store projects (it helped that all the founders were part of a community of business owners) and then the first few SaaS companies from various other referrals in my network.
Referrals start coming in
First happy clients
The word spread, and soon I found myself booked one or two months in advance. I realized I could handle 2 clients at a time and still keep my project work to a max of 25-30 hours a week. The rest of the time I kept learning and working to improve my processes and skills. In retrospect it makes sense. Before even trying to market yourself as a service provider, you have to know exactly what you’re selling, what you can and can’t do, and how you do it. Then, explaining it and persuading prospects becomes easier.
I have to be honest, I didn’t have a solid strategy for generating leads though - for the first 6 or 8 months actually. What I focused on at the beginning, was simply doing the best possible work, offering the most value, and truly curating the client experience at every touch point. If there’s one thing I learned in my years spent on UX, is that the user experience is as important (if not more) than the actual product or service when it comes to sales. People need to feel valued. They want to feel like you care. It’s not enough to sell them and do the work. You have to confirm to them that they made the right decision, ensuring them and guiding them throughout the process. It’s the difference between being an executer (how most freelancers see and present themselves) and a partner, a consultant.
This also means teaching them. That’s why I always make a point of “installing” my methodology in every business I interact with. So they can keep doing what I’ve done for them, iterate, and improve as the market changes.
Only near the end of the first year, I decided that I needed to incorporate and I formed Live Loud Ltd of which Conversion Alchemy is part.
Where I took the name for my company 😊
That’s when I also started thinking about promotion and marketing, first by sharing my expertise and story on podcasts and writing my newsletters.
Because let’s not forget that even when it comes to referrals - you still have to convince them to buy from you.
Get Press Coverage For Your Ecommerce Marketing Agency
The more buzz around your brand - the more the phones ring, the more traffic to your website, and the more customers as a result.
Here are a few ways you can get press for your business:
Press releases are a great way to share big announcements or news, but in order to get any traction, you'll need to find a way to make your press release stand out amongst others.
Try to convey a story that really matters, not just to you, but to the reporter and to their audience.
Here are some things to consider when submitting a press release:
- Craft a catchy subject (keep it short and sweet).
- Acknowledge the journalist's past work and interests - this is key!
- Include the main point of the story in the first paragraph, heck, even the first sentence. Reporters want to hear the juice first and foremost.
- Focus on the facts and try to limit the amount of jargon used.
- Pitch yourself! Help them put a face to the story.
- Make sure your topic is newsworthy. If it's not, find a way to!
- Try not to include any attachments of your release!
Email is one of the most effective and preferred way to send your press release, so as long as you keep your pitch brief, interesting and personalized (no cold emails), you should stand a chance!
Get Press Using HARO
HARO, otherwise known as "Help a Reporter Out" is an outlet for journalists to source upcoming stories and opportunities for media coverage.
The best part is, HARO is free to use! There are, of course, premium versions you can purchase, but the free version is still an accessible way to get press.
Once you set up an account, HARO essentially will email you based on stories (that are relevant to you) that need to be covered where you will then have a chance to essentially "bid on the story."
Here are some tips when crafting your pitch:
- Discuss your experience and expertise in the space. Make sure it's obvious why you're relevant to this story.
- Answer the question in 3-4 sentences. Try and be as direct as possible
- Offer to provide the reporter with more information and make sure to give them your contact info
Plan a Publicity Stunt
Planning a publicity stunt is an effective and quick way to raise awareness for your brand and gain some traction from the press.
If you're looking to plan a stunt, the objective should be to be bold and create something memorable
However, being bold has a fine line - it's important that you consider the timing of your stunt to ensure you don't come off insensitive or unethical. For example, timing may not be in your favor if you plan something during the general election, or in most recent cases, a global pandemic.
In order to measure the success of your stunt, it's important that you first determine your end goal, for example:
- Is the stunt aimed to raise money for your business or a particular organization?
- Is the stunt aimed to drive more traffic to your website?
- Is the stunt aimed to get more followers and engagement on Instagram?
Here are a few tips for creating a great publicity stunt:
- Research to ensure that there haven't been similar stunts done in the past by other businesses - this could easily turn off journalists and your audience.
- Make sure you can explain the stunt in one headline - this will help grab the media's attention. In other words, simplify!
- The stunt should be related to the product you are promoting. Even if the stunt is a success in terms of viewers, but it doesn't tie back to your original goal, then it's not useful.
- Keep the stunt visual with videos/images.
- Leverage the internet and social media platforms for your stunt by sharing your message across a variety of audiences. This will help with word of mouth and the overall success of your event.
To learn other strategies on how to get press, check out our full guide here.
🌱 How To Grow Your Ecommerce Marketing Agency
Consider Working With Instagram Influencers
Partnering with like-minded influencers (within your industry) is one of the most effective ways to grow your social media organically.
Industry influencers already have an established and loyal following. With one post, your product immediately establishes a connection with a brand new audience. It's that powerful.
When finding influencers to promote your product, do your research and make sure that their following will actually be interested in your product.
It's easy to be blinded by any influencer with a huge following, but if those followers don't resonate with your product, there may not be any value there... so make sure you do your research!
Evan Marshall, founder of Plain Jane discusses how "micro-influencers" have impacted his business:
Influencer marketing has been huge for us. Our approach is pretty simple. We give out samples of our products and ask people to post about us on social media aka a micro-influencer strategy.
We really like this approach because we get authentic stories and content. We cannot really control the messaging so the product has to speak for itself. We don’t really take product photos at all. Our customers take the photos and we ask to reuse them.
With any influencer strategy, you have to be very sure you’re targeting the right people and engaging with them. You can make sure you’re targeting the right influencers by looking through their posts and then looking through the profiles of their engaged followers.
It takes more time per influencer but the payoff is certainly worth it. Make sure their followers look like your existing customers.
It takes a ton of time and work to grow a social media following this way but it’s worth it. Other accounts have tried to grow themselves through botting or other manipulations. As a CBD company, we didn’t want to give Instagram any reason to shutdown our account so we’ve done everything through content and real engagement. It’s not magic to make this happen. You just have to post consistently and then reply or like every single comment you get. It takes months but it works
Experiment With Pay Per Click Ads (PPC)
Pay-per-click (PPC) is a performance-based marketing method that allows you to show specific ads for services or products oriented to a very defined target, with the goal that the user visits your website or landing page.
Here are some tips to consider:
- Consider connecting the ad to your corresponding landing page so that the audience receives the necessary information after clicking on the ad.
- Conversion Tracking: When running PPC campaigns, be sure to run the ads with conversion tracking.
- Focus on quality keywords, even if there are few as this will save you time and money. When assessing the performance of a keyword, it's important to track the expense, conversion, and cost per conversion, as well as the ROI.
PPC advertising can be a very important lead generator as long as it's done properly. Your PPC campaign is intended to drive traffic to your website and help the business scale.
Additionally, if the campaign is not having the desired results, you can make the necessary changes immediately to improve them.
Ryan Schortmann, founder of Display Pros talks about their investment in PPC Ads:
My name is Ryan Schortmann and I’m the founder of Display Pros. We are a custom trade show display booth company offering easy to use portable display “kits” for small and medium businesses wanting to get into the trade show game.
It did not take long to come to the realization that to compete at any reasonable level, we were going to need to take the plunge and invest in Pay Per Click ads and display.
From experience, I know that it is important to give Google’s hivemind some time to settle in before each campaign starts seeing consistent results (this is largely dependent on budget).
A certain amount of PPC budget must be viewed as a “marketing research” expense and then you can look at the analytics data and make informed decisions on where to refine, tweak or plain scrap an idea.
Google Shopping was an entirely new concept for me. You can’t assign keywords to products so at first, I was asking myself “How the hell do you refine these?”. Then I found some good reading material and courses and learned of some advanced methods that the pros are using. It turns out you can utilize negative keyword lists combined with the priority setting on each shopping campaign to “shape” the keywords that are coming in and how much you are spending on them.
To learn more about PPC Ads and Google Shopping, check out this video to learn everything you need to know!
Improve your SEO
SEO is not just about driving traffic to your site, it's about driving the RIGHT traffic to your site, and ultimately, converting leads into customers.
One of the most important aspects of SEO is understanding what your customers are searching for, otherwise known as "keyword research."
Here are some tools that can help you choose the right keywords for your ecommerce marketing agency.
- Google Ads Keyword Planner invaluable for discovering search trends.
- Google Search Console is very helpful once your website is up as it shows you what words/phrases are generating traffic.
- Ahrefs and SEMRush are paid tools that allow you to look at results of your competitor's website.
Publish Great Content
Finding keywords is an important piece of the puzzle, but Google also ranks your site based on the actual content you produce, as this is what your customers are reading and engaging with.
There are various different "forms" of content that you may want to consider diversifying on your sites, such as blog posts, articles, studies, and videos.
So let's discuss what google considers "good content:"
- Length - This will vary depending on the page, however, generally having a sufficient amount of content helps search engines recognize that your site is a good source for a specific topic
- Engagement - The longer people stay on your website to read your content, the higher Google will rank your website. It's important to have informative and "thick" content that keeps people reading
- Avoid Duplicating Content - Google will recognize this and may consider your content to have low value
- Ensure pages load quickly - This will also help with engagement and time spent on your website
- Shareability - Create content that people want to share, and is easy for them to share, especially to their social media accounts (ie. "click to tweet" is a great example of this).
Another element of creating good content is creating consistent content.
If (and hopefully you are) publishing content frequently, it's important to stick to a schedule - this helps build brand trust and easy user experience with your customers.
Planning out your content with a content calendar is key to staying consistent.
Here are a few great content calendar tools that can help you:
Backlinks are an important piece to SEO, as they allow for other websites to link to your content.
Search engines recognize that other sites are essentially "verifying" your content and essentially rank you higher because of this.
Of course, some links are more valuable than others and can affect your site in different ways.
For example, if a highly valuable and credible site like the New York Times links to a page on your website, this could be remarkable from an SEO perspective.
Aside from organically getting mentioned from other sites, there are other ways that you can increase and earn backlinks:
- Create infographics with relevant data that people want to share
- Promote your content on different sites/look into "guest blogging"
- Contact influencers/journalists/bloggers and ask them to mention you!
- Write testimonials for other sites in exchange for a backlink
- Leverage existing business relationships
Build A Blog
One of the most effective ways to build brand awareness and grow your business is through consistently blogging.
We've outlined some useful tips for you to consider when creating content:
Consistency and Quantity
Quality is important, but it should be the standard for any content you publish.
What’s more important is consistency and quantity.
Consistency is as simple as committing to publishing and sharing a certain number of posts per week. For me, that’s three per week right now.
This kind of commitment is key, because one day, a random post will blow up, and you will have never expected it.
The easiest mind trap is to think "I’m posting too much", and “I need to give my readers/audience/this platform a break”.
This is nonsense.
There is no such thing as oversaturation. Well, there is, but it is just someone else’s opinion.
For every person that tells you you are posting too much, there is another person that wants even more of your content.
You should ignore people’s opinions on how much you post.
Patience & Persistence
Keep posting, keep trying, and keep putting out good content on the regular. Your time will come, and when it does, it will change everything.
The only thing you have control over is your content.
You can’t control how people will react to it. You can’t control pageviews, likes, or shares.
So the only metric you should focus on is how much content you can put out in a week, month, etc.
Where to share your blog content
I know it sounds obvious, but the best places to share your content is on your mailing list. It is guaranteed traffic and it is a great way to get rapid feedback from your most loyal readers.
Send newsletters often. I have done once a week since starting, and I’m moving to twice a week soon.
Work on increasing your mailing list as well. Look into ways to increase your conversion rate to your mailing list. I added a flyout popup thing to my site and now I’m collecting ~30 emails per day.
An email newsletter is one of the most powerful assets you can have and it is worth its weight in gold.
Reddit is one of my favorite places to promote content.
It is a very scary place because you will often get banned or heckled, but it can really pay off.
Create social media accounts for your blog, the main ones I use:
Twitter Facebook Instagram LinkedIn
Set up Buffer and share all of your blog posts to all of your accounts. All of these little shares really do add up.
Automate this as much as possible. I automated all of my social media for Starter Story.
When I started out, I put together a spreadsheet of relevant Facebook groups for my niche, and I would post to these groups whenever I had a big story I wanted to share.
Grow Your Email List
The more engaged list of emails, the more engaged customers, which ultimately leads to more sales.
One of the best ways to start growing your list is by providing your customer with something free (or discounted) in return.
This could also be anything from:
- Fascinating case study
- Video series
- Free week of the product
- Discount on the product
Learn more about how to grow your email list and improve email marketing ➜ here.
Dylan Jacob, founder of Brumate states their email collection tactic that is proven to work:
We use Spin-a-Sale for this (you spin a wheel for a discount code in exchange for subscribing to our email list). This has been the best email-collecting tool we have found because the customer truly feels like they won a prize rather than just a coupon code.
Even if a customer doesn’t convert right away, if we have their email we have a 19% chance of converting them into a future customer whether that is through future promotions, new releases, or simply just sending an email at the right time for a purchase to finally make sense for them.
We also have a return customer rate of over 14%, so one out of every 6 people we convert will end up buying from us again with an average order value of over $60.00.
Add an exit-intent popup to your online store
A great way to double, or even triple, your email opt-in rate and to grow your list is to add an exit-intent popup to your site, and offering a discount or content upgrade for subscribers.
Here's an example of what that might look like:
One thing that I spent years NOT doing, that I now kick myself about, is adding an "exit intent pop-up" to our site, which lets people enter a sweepstakes to win a Xero Shoes gift certificate.
That one idea has added over 100,000 subscribers to our email list, which is one of our most effective marketing channels.
Improve Your Email Marketing
Different types of emails
Here are the most common types of email campaigns you can send to your customers and their benefits:
- Welcome emails - the perfect way to provide information from the start with a clear CTA. Make sure to tell your customer everything they need to know about your product or service.
- Newsletters - a great way to give customers updates or send out your latest content
- Product launch emails - the quickest (and easiest) way to increase sales is by selling to current customers. Make sure they're the first on the list to know about your new product
- Promotional emails - promote discounts, deals coupons etc. Try and make this feel exclusive and for a limited time only
- Abandoned cart emails - give your customers a reason to complete their purchase!
Here's a great resource for finding curated email designs, for all types of email campaigns!
Abandonded Cart Flow
The abandoned cart workflow is one of the most effective strategies for turning your lead into a customer, and a powerful tool to have if you're an e-commerce business.
Think about all the times that you went on a shopping frenzy only to add items to your cart and then either forget or realize nows not the right time to pull the trigger.
Then, minutes later you receive an email saying "Hurry up! Your cart is waiting - and we want to provide you with 20% off your order."
Maybe that's the special touch (and discount) you needed to pull that trigger.
Implementing this workflow can automatically trigger this for your business every time a customer abandons their cart.
Here's a great example of an abandoned cart email from Brooklinen:
Things they do well:
- Showcase 5-star reviews from other customers
- Offer a small discount + free shipping
- Great design + clear call to actions!
Social Media Advertising
Social Media Advertising is one of the leading ways to get the word out when it comes to ecommerce marketing agency.
There are various different Social Media platforms available to you. Some may be more critical for your marketing efforts than others, however, it's important to have an understanding of what's out there and available to you.
Let's talk about a few of the main platforms and what makes them unique:
- Facebook Advertising - more than 2 billion monthly users. Facebook is the best for lead generation + capturing email addresses for e-commerce businesses.
- Instagram Advertising - approximately 500 million monthly users and has a higher audience engagement rate than any other platform. Instagram ads are best for linking to a product page or landing page and reaches the 18-29 age group most effectively.
- Twitter Advertising- Small businesses typically use twitter ads to drive brand awareness, but the platform is meant more for organic engagement (and is not as heavily used for paid advertising)
- Pinterest Advertising - 175 million monthly users and most effectively reaches the female audience. Pinterest is great for promoting products without "promoted". The promoted pins have a way of blending right in.
- LinkedIn Advertising - 227 million monthly users and is geared towards the B2B market and generates the highest quality leads. Great platform for recruiters, high-end products and services that will help businesses
It's important to first define your goal/objective so that you don't waste time and money into the wrong platform:
Here are some different questions to ask yourself as it relates to your goals:
- Do I want to simply drive brand awareness?
- Do I want to drive users to my website to gather information?
- Do I want to increase sales and get my customer to take action?
From there, choose the platform that targets your audience best and start experimenting!
Learn more about social media advertising ➜ here.
Founder Andy Hayes talks about mastering FB ads and the pixel:
The biggest bang for your buck will likely be mastering Facebook and it’s platform - which we all know is pay for play, so you’ll have to come up with a small amount of budget to start for marketing.
We’ve spent countless hours (and paid numerous coaches) before we cracked the code that works for us on Facebook, but it is working really well for us now.
Some of the most important things to know when it comes to FB Ads:
- Start with retargeting (that’s showing ads to people who already know you but did not purchase). Master this - and start building information on your Facebook Pixel - before you do anything else
- Once you have that down, try working with the 1% “Lookalike” audience to prospect for new customers. This may take awhile because your pixel audience is small, so try layering on interests - 1% Lookalike and your largest competitor, for example. Don’t use interest-only targeting until you master this.
- Great photography and videography is key, as is smart copy. Research what’s out there in your industry and constantly test - what works for one company may not work for other people.
- Make sure you have good offers. For example, we have a $5 trial for our subscription, which converts affordably - if we promoted our subscription with the standard $30 front charge, it wouldn’t be as cost-effective.
🏃🏼♀️ How To Run Your Ecommerce Marketing Agency
How To Retain Customers For Your Ecommerce Marketing Agency
Retaining customers is one of the most effective ways to grow your ecommerce marketing agency.
Oftentimes, it's easy to find yourself focusing on generating new customers, vs retaining your current ones.
Look at it this way - you are 60-70% more likely to sell a new product to an existing customer than you are a new customer.
That's not to say that finding new customers and revenue streams is not important, however, the easiest (and most inexpensive) source of new revenue is right there in front of you.
Here are some ways you can retain customers for your ecommerce marketing agency:
- Responding to comments on social media
- Send discounts (or freebies) to loyal customers
- Provide valuable content, for free
- Write a hand written thank you note
- Provide awesome customer service and build relationships with customers
To find out more tips and tricks on retaining customers, check out this article ➜ here
christopher silvestri, founder of Conversion Alchemy dives deep into the process of attracting and retaining customers:
I still had an email list from a previous, pretty generic “mindset/advice” newsletter that I started. It was just 50 people. But I grew tired of it and didn’t have time to write it anymore. So I decided to keep that going, but to pivot to writing about my business and learnings. It worked quite well, mostly as a monthly update for peers and friends. I think it kept the word going about me and the interesting things I was working on (which, in turn, kept me in the minds of people who could refer me). But with 2022 looming, as a goal, I wanted to truly focus more on producing rather than consuming.
So I decided to start a daily email newsletter. Because, why not? From Monday to Friday, I would share my thoughts on copywriting, client management, decision-making, psychology, and everything in between. The audience was SaaS and e-commerce founders. I had the idea for it after following email copywriter Ben Settle for a couple of years. His style is truly unique and it’s always captivated me.
My daily newsletter was born
After a while, I realized that maintaining two newsletters, a monthly and a daily, was way too much. I was spreading thin. So I abandoned the monthly newsletter. But I was determined to keep working on the daily Conversion Alchemy Journal. Why?
A big factor that determines what I do and chooses to work on, is learning and practicing.
“Writers write. Runners run. Establish your identity by doing your work.” - Seth Godin, The Practice: Shipping Creative Work
Trust me, writing a daily newsletter when your only readers are your local friends and your mom, is not super motivating. My motivation was intrinsic though, which is what lasts. What I mean by that is that like for most things, I was driven by the process of doing the work and getting better at it. Writing daily was and still is like working out. It helps me get my ideas out into the world and to think about them in a deeper, free-flowing way. I would be doing it even if I had no readers. In fact, the way I launched it was:
I tested it myself first.
The only question I wanted to answer at the beginning was: Is this something I can sustain and that makes me better in any way? So I wrote the first 36 emails privately. Nobody read them but me.
To make sure I was gonna stick with it, I gave myself a couple of constraints:
- Emails needed to be written in under 20 minutes
- I couldn’t do any research online
- I couldn’t add any external links apart from one final CTA link to my services
- I had to try and sell myself in every single email, but only after teaching, entertaining, or making readers reflect.
- Emails needed to be under 500 words
These forced me to get creative and methodical. Once I saw it was going well and I enjoyed it, I tested them for 2 weeks with a friend, giving each other feedback as he was also writing his own. Then I launched it to the world. That included my previous Substack list and anyone who signed up when I shared it on social media.
Today at its 193rd issue, the newsletter is still going with ~120 subscribers. I haven’t truly done anything to grow it though, which is a big goal for 2023.
Another reason that keeps me going, which is more of an extrinsic motivating factor, is that even with very few subscribers (the daily + SaaS and Ecom focus filters out a lot of people), the interactions, feedback, and relationships that you can spark are worth it. It happened more than once that potential clients landing on my site both signed up for the newsletter and booked a 15-minute call to see if we were a fit. Or that they signed up, read a couple of emails, realized they were resonating with my way of thinking, and then became clients.
Another experiment I tried that brought in newsletter subscribers, was to build a ChromeExtension for copywriters and designers. This was purely a “scratch your own itch” kind of project. I often look at websites and run teardowns while taking notes and screenshots. Problem is it takes ages to put everything together into a nice report for clients (or even just as a swipe file for inspiration).
So I designed the wireframes and specs, found a developer on Upwork, and had them build a first MVP for $1,500. It took a year as the developer was working on it part-time, but eventually, we got it done. Currently, it’s live, but I had to deprioritize the project. I still use it and it brings in a couple of email newsletter sign-ups too which is nice.
How my Chrome extension UXTeardown works in a nutshell
On the social media front I’ve been pretty lazy I have to admit. And only started being consistent recently. The “problem” of having worked for the past year and a half exclusively on referrals, meant that I never really had much time (or urgency) to focus on marketing and promotion. Being book 2 or 3 months in advance can become a really comfy blanket. But I’m determined to be more deliberate and proactive about it.
A couple of things that worked to bring in all those referrals, apart from just doing good work are:
Establishing relationships with the big players in my field: mostly through Twitter and organically. Connecting with people I look up to or with peers, and genuinely asking questions. Sharing the work I’m doing and some of my wins (transparently, without bragging). I think connecting on the platform alone generated around $40,000 in revenue, plus plenty of referrals that come in every once in a while. You don’t need thousands of followers, you just need the right ones.
Examples of profitable Twitter DMs
Outreach for podcast interviews
I’m not big on sending cold emails and pitches, but when it comes to podcasts it worked really well and it’s probably the promotion area I spent the most time on so far. I just made a list of the copywriting, marketing, SaaS, or e-commerce podcasts I listen to or that seemed interesting (no matter how big or small) and reached out via email.
A few key lessons on what worked here:
- Actually, listen to their podcast. Even if it’s one episode.
- Start with a connection they can easily make in their minds: either you found an episode interesting, or have heard about them somewhere/from a mutual friend.
- Help them fill in the gaps: clearly tell them how you can contribute with a topic they haven’t yet covered or with a unique spin or angle on a popular topic.
- Provide some social proof (for me it was my quick growth and interesting combination of skills and background).
- Leave a review for them and tell them.
- Make it easy to say no while going for the yes: the less needy you are, the more chances you have of them saying yes. Paraphrasing top negotiator Jim Camp, “You want it, but you don’t need it”.
Partnering up with platforms you use
Another powerful outreach tactic is to list all the platforms and tools you use (for me it was wireframing, usability testing, and analytics tools) and reach out to them offering to write guest posts or newsletters on how you use their tool successfully. The majority will be more than willing to give you a shot. It’s how I landed a couple of posts on Balsamiq’s and Userfeel’s blogs.
Writing about your process
As I mentioned, I spent a ton of time especially at the beginning, optimizing my processes. Good systems make your work more efficient, help your clients trust you, and give you instant credibility. When you start out, invest some time, as you’re developing your systems, writing about them, and sharing them publicly.
For me, it was two articles in particular:
- ClickUp for agencies
- The Alchemical Transformation Process™️
Think of these pieces of content as assets that you create once and use forever. The ROI is 100% there. And the simple process of writing everything down will help you improve even more. Pro tip : sign up for the platforms’ affiliate programs to get a commission if your readers sign up. Even if you don’t get a huge amount of traffic, an affiliate commission for a subscription product could give you returns for the entire lifetime that person is subscribed to.
My promotion plans recently started including a Youtube channel where I analyze interesting SaaS and E-commerce websites with ideas on how to improve the copy and UX. And more regular and consistent content on Instagram, TikTok and Linkedin. One area I’m thinking of exploring is also coaching aspiring copywriters, so that will be interesting.
My new Youtube Channel
My TikTok page, doubling down on social for 2022/2023
Diversify Your Product Line
Adding new products to your business is a great way to expand into new markets and grow your business.
It's important to note that adding new products and diversifying may not be in the cards for you right this moment, and that's okay. You can always consider it down the road.
Here are some reasons you may want to considering adding/diversifying your product
- Meeting the needs of your customers
- Establish yourself as a top provider in your industry and stay ahead of the game with competition
- Resistance to downturns/trends fading
- Create new revenue streams
Provide Great Customer Service
Providing exceptional care and creating relationships with clients is a great way to build your reputation and retain customers.
Whether you are an online business or a physical business, it's highly important to communicate with customers and make them feel like they are the priority.
Just remember: customer service represents your brand, values, vision and YOU as a person.
Build a Referral Program
Word of mouth is one of the best ways to get the word out about your business and acquire new customers. Especially when you are starting out, it’s important to build a solid referral program to encourage existing customers to help you find new ones.
A great way to do that is by offering a reward (ie. credit on your service or cash) to customers that refer you to their friends and family.
A fantastic referral program will help with clout, credibility, and establishing yourself in the space.
As a brand, you want to deliver an experience that authentic, honest and transparent.
Don't make the mistake of giving your audience less credit than they deserve.
If you go around chasing every trend and only focused on yourself and money, you’re going to lose very quickly.
There have been many times where we have been tempted to do this but stayed true.
Sure we sacrificed sales, but we kept our integrity, played the long game and people saw and appreciated that, and really began emotionally investing in the brand.
Word of Mouth
The most tried and true way to grow a ecommerce marketing agency is through word of mouth - some entrepreneurs would say it's more important than all social media.
Why you should focus on word of mouth:
- Consumers trust word of mouth above all other forms of marketing
- 92% of consumers believe recommendations from friends and family over all forms of advertising
- 64% of marketing executives indicated that they believe it is the most effective form of marketing
Learn more about word of mouth in our guide: 30 Ways Founders Grow Their Business ➜
How To Crush The Sales Process For Your Ecommerce Marketing Agency
You may find yourself in a spot where you're ready to hire a few (or many) salespeople to support the sales conversion process.
Regardless if you have one or thirty salespeople, it's critical that you assign them specific roles and responsibilities to nurture the client and provide excellent support.
Mike Korba, co-founder of User.Com walks us through the entire sales process and which teams are responsible for what:
User.com Sales Process
Each user and account is qualified with a specialist. For business leads, they are handled by the sales team, and if they are qualified we give them a demo, more than often at the end of their fourteen-day trial. If they’re happy they’ll add a payment, and get an account manager, so a customer support and success team who will help implement the solution and to use the technology.
Sometimes, users will convert naturally on their own, after using the freemium product and finding it to be something that they will find beneficial.
After they convert, we help with onboarding, give them some personalized tips for their specific business or industry to grow plus all kinds of support, for whatever they need - something we take huge pride in.
The team is right now more than 30 people, with more than half working on the IT and product side, and the rest are in three teams: Support, Marketing, and Sales who all work together very closely.
We put together the best resources on the internet to help you start your ecommerce marketing agency.
- Platform tools such as Shopify, WooCommerce, Amazon, Google Shopping, Bing Shopping, Webflow, Magento, Digital Ocean, BigCommerce, Adobe Creative Cloud, Amazon Web Services, Angular, Node.js, Laravel, VWO, Canva, trello, firebase or Figma
- Email tools such as MailChimp, Klaviyo, ConvertKit, ActiveCampaign, Omnisend, G Suite, Whatsapp, GetResponse, Hunter, Linkedin sales navigator, Sendpulse, Lemlist, Unroll.me, Mailrush.io or Lastpass
- Social media tools such as Facebook, Instagram, Twitter, YouTube, Pinterest, LinkedIn, Snapchat, Buffer, Reddit, Medium or Tiktok
- Advertising tools such as Facebook Ads, Instagram Ads, Google Adwords, Bing Ads, Google AdSense, Twitter Ads, Amazon Ads, Taboola, LinkedIn Ads, Google ads, Pinterest Ads or doubleclick
- Reviews tools such as TrustSpot, Feedback Genius, Trustpilot, Yelp, Google My Business or Glassdoor
- Design tools such as Canva, pixlr, Adobe Suite, Figma, Adobe XD, HubSpot’s form builder or Typeform
- Shipping tools such as ShipStation or ShippingEasy
- Analytics tools such as Google Analytics, Google Tag Manager, Heap, Databox, KISSmetrics or Google Forms
- Productivity tools such as Google Suite, Dropbox, Slack, Asana, Microsoft Office 365, Trello, Notion, Monday.com, Calendly, Airtable, Teamwork, SparkMail, Podio, ClickUp, Roam Research, Everhour, SmartTask or Adobe Premiere Pro
- Payments tools such as Paypal, Shopify Payments, Stripe, Square, Bill.com, Apple Pay or Venmo
- Customer service tools such as Zendesk, Facebook Chat App, Intercom or Drift
- Blog tools such as WordPress, Squarespace or Thrivethemes
- Accounting tools such as Quickbooks, Google Sheets, Freshbooks, ADP, FreeAgent or ZipBooks
- ** tools** such as Seed FS or Better Proposals
- Crm tools such as Hubspot, Streak, PipeDrive or LeadIQ
- Freelance tools such as Fiverr, Upwork or FreeeUp
- Education tools such as Udemy, Coursera, Teachable, Ecommerce Fuel or Lynda
- Affiliate tools such as Amazon Associates
- Sales tools such as Mailshake, Infusionsoft or ClickFunnels
- Stock images tools such as Unsplash, Pixabay, Shutterstock, Pexels or Istockphoto
- Crowdfunding tools such as Kickstarter or Indiegogo
- Seo tools such as Ahrefs, Screaming Frog, Yoast, clearscope, Moz or SERanking
- App tools such as Gravity Forms
- Web hosting tools such as GoDaddy
- Podcast tools such as SoundCloud, Anchor or Spotify
- Financing tools such as Shopify Capital, AMEX or Kabbage
- Payroll tools such as Paychex
- A/b testing tools such as Userfeel.com
- Landing page software tools such as Elementor
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Hey! 👋 I'm Pat Walls, the founder of Starter Story.
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