6 Help Desk Software Success Stories [2024]

Pat Walls

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Updated: November 1st, 2023

Start A Help Desk Software

Here are some real life success stories of starting a help desk software:

1. OneHash, Inc. ($144K/year)

Rohit Gadia, co-founder of OneHash Inc, came up with the idea for their business, OneHash CRM and OneChat, based on the concept of FaaS (FOSS as a Service), which provides the benefits of SaaS at the affordability of FOSS. The company started with a two-person team and a modest investment of $2 million from their savings, and despite initial obstacles, OneHash now has over 410,000 signups and aims to have 10 million users within the next 10 years.

How much they make: $144K/year
How much did it cost to start: $10K
Current team size: 7

I Went From Hawking To Build A $12000/Mo Fully-Featured CRM, ERP, HCM and Helpdesk Platform

OneHash Inc. is a startup that offers affordable FOSS+ SaaS CRM and customer assistance services, with powerful reporting features as well as scalability and extendibility, and currently has over 410,000 signups from all seven continents.

About

Rohit started OneHash, Inc. over 3 years ago

Revenue

Rohit grew the business to $12K/month

Costs

It cost Rohit $10000 to start the business

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Read by 2,604 founders

2. Inflectra Corporation ($9.96M/year)

Adam Sandman, founder and CEO of Inflectra Corporation, came up with the idea for his business while working at Sapient. He and his colleague realized that there was a need for a more affordable and agile requirements and project management system in the software industry. This led Sandman to quit his job, code the first version of SpiraTest himself, and launch Inflectra.

How much they make: $9.96M/year
How much did it cost to start: $20K
Current team size: 50

This Solo Founder Built A $10M ARR Tool For Software Teams

Inflectra Corporation's Founder and CEO Adam Sandman shares how he went from being a stay-at-home dad to running a tech company with $10MM in ARR, offering insight on launching and marketing a tech product in the industry.

About

Adam started Inflectra Corporation over 17 years ago

Revenue

Adam grew the business to $830K/month

Costs

It cost Adam $20000 to start the business

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Read by 4,263 founders

Learn more about starting a help desk software:

Where to start?

-> How much does it cost to start a help desk software?
-> Pros and cons of a help desk software

Need inspiration?

-> Examples of established help desk software
-> Marketing ideas for a help desk software

Other resources

3. LiveAgent ($6M/year)

How much they make: $6M/year
Current team size:

LiveAgent: Making +$250K in MRR with a Spin-Off Project

Case study reveals how SaaS LiveAgent used PPCs, content marketing, and SEO to grow its business to over $250k/month.

Revenue

They grew the business to $500K/month

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Read by 341 founders

4. Promys ($4.5M/year)

In starting their business, the founder realized the need for a workflow system to offset the complexity of a growing company. Unable to find a suitable solution in the market, they had their development team build the first version and eventually spun it out as a focused business. Throughout the process, they emphasized the importance of getting an early version of the product to customers to gather feedback and make necessary adjustments.

How much they make: $4.5M/year
Current team size:

Our CRM Suite Just Hit $3M ARR

This case study follows a serial entrepreneur's journey in the Information Technology industry, where he founded successful companies such as UNIS LUMIN and Promys, and offers advice to aspiring founders, emphasizing the importance of adjusting to changing markets and learning from early customers' input.

About

John started Promys over 22 years ago

Revenue

John grew the business to $375K/month

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Read by 1,556 founders