51 Companies That Use Zendesk 
Customer service software and support ticketing system.
We put together a list of the biggest companies that use Zendesk, along with some Zendesk testimonials and Zendesk case studies.
Here's the list:
Bento&co is a bento box shop started by Thomas Bertrand in 2008. Bento&co uses Zendesk for their customer service.
More about Bento&co: Régalez-vous lors de votre pause repas avec notre sélection de boîtes, bento, lunchbox, vaisselle japonaise ! Commande en quelques clics, directement du Japon!
2. Robo 3D
Robo 3D is a 3D Printing Business started by Braydon Moreno in 2017. Robo 3D uses Zendesk for their customer service.
More about Robo 3D: ROBO 3D Printers is the consumer's choice top personal 3D printer in the market. We offer amazingly priced 3D printers, accessories, and more for all consumers.
TomboyX is a men's underwear brand started by Fran Dunaway in 2013. TomboyX uses Zendesk for their customer service.
More about TomboyX: Comfortable underwear made for unapologetic people of all sizes and genders. Browse our collection of eco-friendly underwear for all today.
4. Think Crucial
Think Crucial is an appliance repair business started by Chad Rubin in 2008. Think Crucial uses Zendesk for their customer service.
More about Think Crucial: Quality replacement parts with free shipping & unbeatable pricing! Think Crucial sells filters for your vacuum, pool or HVAC, to home, garden & office supplies.
5. Dick At Your Door
Dick At Your Door is a dessert boxes store started by Adam Hascall in 2015. Dick At Your Door uses Zendesk for their customer service.
More about Dick At Your Door:
Beardbrand is a men's grooming company started by Eric Bandholz in 2012. Beardbrand uses Zendesk for their customer service.
More about Beardbrand: Beard care products from the best beard company. Shop for natural beard oil, mustache wax, soap, combs and beard kits from Beardbrand.
7. Micro Bikes UK
Micro Bikes UK is a dirt bike business started by Stephen Wright in 2017. Micro Bikes UK uses Zendesk for their customer service.
More about Micro Bikes UK: Micro Bikes UK is the ultimate one stop shop for performance kids toys. We stock a large range of mini bikes, kids petrol quads, scooters, pit bikes and electric ride on cars.
8. Clever Travel Companion
Clever Travel Companion is a clothing line started by Johanna Denize in 2011. Clever Travel Companion uses Zendesk for their customer service.
More about Clever Travel Companion:
BrüMate is a drinkware brand started by Dylan Jacob in 2016. BrüMate uses Zendesk for their customer service.
More about BrüMate: Say goodbye to warm alcohol forever. Shop our collection of can coolers and insulated tumblers designed to keep your drinks the perfect temperature while you’re on the go.
QALO is a jewelry making business started by KC Holiday in 2013. QALO uses Zendesk for their customer service.
More about QALO: QALO silicone rings are made specifically for the active lifestyle providing a safe, comfortable alternative to the typical engagement & wedding ring bands.
11. GhostBed by Nature's Sleep
GhostBed by Nature's Sleep is a bedding company started by Marc Werner in 2001. GhostBed by Nature's Sleep uses Zendesk for their customer service.
More about GhostBed by Nature's Sleep : Ghost Bed Mattresses are beautifully designed & engineered to improve your sleep. Built in the USA with a 20-year warranty & 101-day risk free trail. From $499.
Tediber is a bedding company started by Julien Sylvain in 2015. Tediber uses Zendesk for their customer service.
More about Tediber: Des produits d'une qualité incroyable au confort unique, fabriqués près de chez vous. Livraison express et gratuite sur le créneau de votre choix. 100 nuits d'essai, retour simple et gratuit sans conditions. Paiement en 3x sans frais.
13. Sole Bicycles
Sole Bicycles is a bicycle company started by Jonathan Shriftman in 2009. Sole Bicycles uses Zendesk for their customer service.
More about Sole Bicycles: Sole Bicycles is an online bicycle store that was founded in 2009 by a group of best friends. Their purpose is to bring fashion-forward yet affordable bicycles for everyone. These bicycles are 90 percent assembled and delivered to your doorstep.
14. Gobi Gear
Gobi Gear is a backpack line started by Chez Brungraber in 2014. Gobi Gear uses Zendesk for their customer service.
More about Gobi Gear: Gobi Gear is ready to help you #PackLikeABoss on your next adventure. Gobi Gear donates 1% sales to One Tree Planted, a non-profit out of Vermont.
Outlaw is a soap business started by Danielle Vincent in 2013. Outlaw uses Zendesk for their customer service.
More about Outlaw: Handmade soaps, body wash, lip balms, and colognes that smell like whiskey, campfire, leather, and bacon... basically, everything that makes life worthwhile.
16. Battle Balm
Battle Balm is a skin care product line started by Dylan Jawahir in 2013. Battle Balm uses Zendesk for their customer service.
More about Battle Balm: The strongest all-natural organic OTC topical pain relief! Fast pain relief for swelling, inflammation, fracture, post-surgery healing & arthritis. Can be used on muscle cramps, bruising, delayed onset muscle soreness or doms. Effective relief for neck pain, sciatica, tennis elbow, yoga and sports injuries.
17. Candy Japan
Candy Japan is a subscription box business started by Bemmu Sepponen in 2011. Candy Japan uses Zendesk for their customer service.
More about Candy Japan: Japan has unique candies not available anywhere else. Sign up to try them.
I’ve found ZenDesk great for helping customers. Support requests end up in the same place regardless of whether they were sent from email or through social networks. You can track the status of each request, and can hand off requests to others, which is useful when you have people helping out.
18. Flaming Licks
Flaming Licks is a hot sauce business started by James Bryson in 2015. Flaming Licks uses Zendesk for their customer service.
More about Flaming Licks: Welcome to Flaming Licks - Spicy Food & Hot Sauce Subscription Club. Put some fire in your face with our awesome 'fiery' subscription boxes.
We work with a virtual assistant who responds to inquiries within hours and tries to resolve them on the same day, using Zendesk which is a fantastic tool to handle customer inquiries. Inquiries are from members not getting their boxes, or spillage or payment issues, and if you respond and resolve quickly, you will find they will likely stay with you for longer.
19. The Kewl Shop
The Kewl Shop is a clothing boutique started by Sasithon Bella in 2012. The Kewl Shop uses Zendesk for their customer service.
More about The Kewl Shop: The Kewl Shop was founded in 2012 primarily to sell bandage and bodycon dresses. After the pandemic in 2020, the business shattered and faced a drop in revenues and pressure on costs. They have now turned to The Kewl Blog, a lifestyle blog covering topics from relationships to nutrition, beauty, fitness, and self-love. They share topics on how to improve your quality of life and the person you are.
20. Plain Jane
Plain Jane is a CBD business started by Evan Marshall in 2018. Plain Jane uses Zendesk for their customer service.
More about Plain Jane: The purpose of Plain Jane is to make CBD hemp flower products more accessible and affordable. It is located in Southern Oregon and licensed by the Oregon Department of Agriculture. Their products come from high-quality, all-natural Hemp Flower.
21. Comfy Cup LLC
Comfy Cup LLC is an outdoor sports store started by Kyler Russell in 2016. Comfy Cup LLC uses Zendesk for their customer service.
More about Comfy Cup LLC: Comfy Cup LLC is committed to creating a comfortable, light-weight, flexible, protective athletic cup designed specifically to fit youth athletes just getting started with contact sports. They also donate a percentage of net profits to programs that support young inventors and entrepreneurs.
Pawstruck is a dog treat business started by Kyle Goguen in 2014. Pawstruck uses Zendesk for their customer service.
More about Pawstruck: Bully Sticks, Dog Bones, Antler Dog Chews & more from the leader in natural dog treats. Family owned & operated with your dog's health in mind. Shop today!
23. Badger Maps
Badger Maps is a city maps business started by Steven Benson in 2012. Badger Maps uses Zendesk for their customer service.
More about Badger Maps: Badger Maps is the best mapping and routing app for outside sales. Drive 20% less and sell 25% more.
ZBiotics is a beverage company started by Zack Abbott in 2016. ZBiotics uses Zendesk for their customer service.
More about ZBiotics: Seize the day after last night. The world's first genetically engineered probiotic is built by a team of PhD scientists to break down an unwanted byproduct of alcohol.
Bonify is a shopify app developer started by Dan Pepin in 2014. Bonify uses Zendesk for their customer service.
More about Bonify: Bonify is a Drupal consultancy based in Manchester NH. We do enterprise site builds, design-to-development builds, eCommerce integrations, and technical road maps.
We currently use Zendesk and find that their live chat capability isn’t as customizable or as personable as Intercom’s.
Swoveralls is a women's clothing line started by Kyle Bergman in 2017. Swoveralls uses Zendesk for their customer service.
More about Swoveralls: The Great Fantastic is creating the world's comfiest products using sustainable resources and ethical manufacturing methods. Our hero product, Swoveralls, combines sweatpants and overalls into one glorious and incredibly comfy masterpiece. All Swoveralls sold on swoveralls.com are made in the USA.
27. Kosmos Innovation Centre
Kosmos Innovation Centre is a crowdfunding platform started by Howard Marks in 2013. Kosmos Innovation Centre uses Zendesk for their customer service.
More about Kosmos Innovation Centre: On StartEngine, everyday people can invest and buy shares in startups and early stage companies.
Toybox is a toy maker started by Ben Baltes in 2017. Toybox uses Zendesk for their customer service.
More about Toybox:
Kanga is a drinkware brand started by Teddy Giard in 2017. Kanga uses Zendesk for their customer service.
More about Kanga: Kanga | Home of The Kase Mate! Keeping drinks cold up to the seven hours without the ice! Grab a cold case of beer or soda and you're good to go!
30. Osmotics LLC
Osmotics LLC is a skin care product line started by Francine Porter in 1995. Osmotics LLC uses Zendesk for their customer service.
More about Osmotics LLC: Osmotics Award-Winning Anti-Aging Skincare, Serums, Eye Creams, Moisturizers, Reduce Fine Lines, and Wrinkles, Effective & Visible Results.
Thrivette is a business coach started by Stacey Haynes in 2018. Thrivette uses Zendesk for their customer service.
More about Thrivette: Make Things Happen - Free resources to help entrepreneurs and small business owners optimize and scale their company.
Visiture is a marketing agency started by Brian Cohen in 2008. Visiture uses Zendesk for their customer service.
More about Visiture: Visiture is an award-winning eCommerce digital marketing agency specializing in SEO, PPC, Amazon & Magento design & development. Find out more & grow your online revenue.
33. Drop Ship Lifestyle
Drop Ship Lifestyle is a drop shipping business started by Anton Kraly in 2013. Drop Ship Lifestyle uses Zendesk for their customer service.
More about Drop Ship Lifestyle: Learn how to start an online store with Drop Ship Lifestyle. Checkout our reviews, online courses, drop shipping tools, and more! Voted #1 eCommerce Course.
Needls is a social media automation business started by Justin Hartzman in 2014. Needls uses Zendesk for their customer service.
More about Needls:
SkyAlliance is a travel agency started by Andrew Norton in 2019. SkyAlliance uses Zendesk for their customer service.
More about SkyAlliance: Explore package holidays 🎁, flights ✈️, hotels 🏨 & city breaks 🌇 with SkyAlliance.
36. Button Watch
Button Watch is a watch brand started by Chema Echanove in . Button Watch uses Zendesk for their customer service.
More about Button Watch: Relojes exclusivos con correas de tela intercambiables. Elaboradas a mano en España una a una. Relojes de diseño para mujer y para hombre. Ediciones limitadas. Alice Campello y Álvaro Morata, embajadores de Button Watch.
Zendesk is app that gathers some features that will help your company to have a great customer support.
Ordoro is an ecommerce management software started by Jagath Narayan in 2010. Ordoro uses Zendesk for their customer service.
More about Ordoro: A single ecommerce app for managing shipping, inventory, and everything in between. Access cost-effective rates, print labels, and sync your inventory.
38. My First Workout®
My First Workout® is an online fitness coach started by Michelle M. Miller in 2018. My First Workout® uses Zendesk for their customer service.
More about My First Workout®: MY FIRST WORKOUT® is a full-body strength & conditioning series of programs for kids ages 5-10, designed by Certified Personal Trainer, Michelle Miller.
39. Spork Bytes
Spork Bytes is a food delivery business started by Tim Taylor in 2014. Spork Bytes uses Zendesk for their customer service.
More about Spork Bytes: Corporate Catering Portland, Oregon. We partner with local restaurants to cater group office meals and events. We handle all of the logistics in ordering, delivering and setting up food for your group so you don't have to worry about a thing.
We have incorporated a handful of tools to ensure an efficient business operation. These include the Google Suite, Asana, Intercom and most recently Zendesk. All of these tools integrate seamlessly with each other and help keep us organized without the need for purchasing expensive white-labeled software.
40. Stumpy’s Hatchet House
Stumpy’s Hatchet House is an axe throwing business started by Stuart and Kelly Josberger/Trish and Mark Oliphant in . Stumpy’s Hatchet House uses Zendesk for their customer service.
More about Stumpy’s Hatchet House: Best Axe Throwing on Stumpy'
We just implemented Zendesk as a support platform for our franchisees. This promotes quick, consistent answers, as well as a library of resources to help through every step of the process.
tutiendaenergetica.es is an eBikes business started by Borja Eraso in 2009. tutiendaenergetica.es uses Zendesk for their customer service.
More about tutiendaenergetica.es: Tienda online de Energía Renovables, placas solares, ahorro y eficiencia energética, baterías solares y bicicletas eléctricas al mejor precio.
Spokeo is a white pages tool started by Harrison Tang in 2006. Spokeo uses Zendesk for their customer service.
More about Spokeo: People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
We use Zendesk to manage our customer communications and provide Help Desk articles.
LastObject is a hygiene product company started by Isabel Aagaard in 2019. LastObject uses Zendesk for their customer service.
More about LastObject: LastObject creates the world’s first reusable alternatives to single-use products. Check out our zero waste store for more sustainable shopping.
We use ZenDesk for customer support, and it has been good.
iCard is a digital wallet app started by Yavor Petrov in 2008. iCard uses Zendesk for their customer service.
More about iCard: Tap & Pay with your phone. Send money instantly and for free. Shop safely online with Virtual iCards. Cut cost on SEPA & SWIFT transfers. Surprise a loved one with e-GiftCards and more.
ZenDesk is integrated with our CRM and other communication channels to assist in handling support issues.
45. Marketplace SuperHeroes
Marketplace SuperHeroes is a skills training business started by Stephen Somers in . Marketplace SuperHeroes uses Zendesk for their customer service.
More about Marketplace SuperHeroes: Discover exactly how to build a 5 - 7 figure Amazon business that operates on a global scale. It doesn't matter if you've never started a business before or if you've already built a successful business on Amazon.com - we'll teach you how to become a master Amazon seller.
46. Payment for Stripe
Payment for Stripe is a payment app started by Ryan Scherf in 2015. Payment for Stripe uses Zendesk for their customer service.
More about Payment for Stripe: The easiest way to accept payments with your Stripe account on any mobile device, with or without a card reader
Pushtak is an online course started by Adam Tal in 2014. Pushtak uses Zendesk for their customer service.
More about Pushtak: מעל 7,500 חברים בקהילה, עשרות סיפורי הצלחה. גלו עוד על הקורס עם המדריך המופרע בארץ ואיך גם אתה יכול לייצר הכנסה בלי תלות באף אחד
StoreYa is an ecommerce platform started by Eyal in 2012. StoreYa uses Zendesk for their customer service.
More about StoreYa: Join 200,000 businesses that have automated their advertising, marketing & social efforts. Get new leads and sales from Google Ads, Bing and Facebook.
49. Ziba Hub
Ziba Hub is a beauty and fashion marketplace started by Mandana Salehi in . Ziba Hub uses Zendesk for their customer service.
More about Ziba Hub: The career platform for beauty and wellness professionals. Ziba (ZEE-ba) is on a mission to level the playing field in beauty and wellness.
50. Epixel Solutions
Epixel Solutions is a software developer started by Sajin Rajan in 2015. Epixel Solutions uses Zendesk for their customer service.
More about Epixel Solutions: Epixel MLM software for 2019 with most recent features that no other vendor came close to - Grow your business with our top rated, full feature, highly customizable MLM and network marketing software.
What is Zendesk?
Zendesk is a customer service software company that provides a suite of tools for customer support, including a ticketing system, a knowledge base, and a community platform. It allows businesses to manage and respond to customer inquiries and issues through various channels, such as email, phone, and social media. It also has analytics and reporting features to help businesses track and improve their customer service performance.
Do big companies use Zendesk?
Yes, many large companies use Zendesk as their customer service software. Zendesk has a wide range of customers across different industries, including technology, e-commerce, healthcare, and finance. Some examples of well-known companies that use Zendesk include Shopify, Uber, Airbnb, and Slack. These companies use Zendesk to manage and respond to customer inquiries, issues and requests.
Why do companies use Zendesk?
Companies use Zendesk because it provides a comprehensive suite of tools for customer service that can help them streamline and improve their customer support operations. Some of the reasons companies might choose to use Zendesk include:
- Multi-channel support: Zendesk allows businesses to manage customer inquiries and issues through various channels, such as email, phone, social media, and live chat, from a single platform. This makes it easier for businesses to provide consistent, high-quality support across multiple channels.
- Automation: Zendesk features a range of automation tools that can help businesses save time and improve efficiency, such as automatic ticket routing, triggers, and macros.
- Customization: Zendesk can be customized to suit the specific needs of different businesses, and it offers a variety of integrations with other tools and software that businesses might already be using.
- Reporting and analytics: Zendesk provides businesses with detailed metrics and analytics, such as ticket volume, resolution time, and customer satisfaction, that can help them measure and improve their customer service performance.
All these features help companies to provide better customer support, which ultimately leads to increased customer satisfaction, loyalty, and retention.
Hey! 👋 I'm Pat Walls, the founder of Starter Story.
Get our 5-minute email newsletter packed with business ideas and money-making opportunities, backed by real-life case studies.
- Shortform guides are essentially superpowered book summaries.
- Get all the book’s key ideas clearly and simply explained, plus smart commentary and analysis.
- It’s like having your smartest friend dissect a book for you.
Get your free trial + $42 off the annual sub today
Collect and analyze feedback with Delighted, the self-serve experience management platform of choice for thousands of the world’s top brands.
Choose from 8 ready-made survey templates including: Net Promoter Score, Product Market Fit, Smileys, Thumbs Up/Down, 5 Stars, and more.
And 5 survey delivery methods: email, web, link, kiosk, and iOS.
Sign up now and start collecting feedback for free.