How An HVAC Online Distributor Achieved Double-Digit Growth

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Mike Luongo

Founder, Total Home Supply

$375K

revenue/mo

Founders

Employees

Total Home Supply

totalhomesupply.com

from Ohio, USA

started January 2010

$375,000

revenue/mo

Founders

Employees

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Want more updates on Total Home Supply? Check out these stories:

1. How We Expanded Our Team & Grew To $500K/month (2020) ➜

2. How A Permanent WFH Model Allowed Us To Grow Our Team And Increase Our Employees Pay (2022) ➜

3. How 5 Founders Left Their Jobs To Start A $4.5M Heating & Cooling Business (2019) ➜

This is a follow up story for Total Home Supply. If you're interested in reading how they got started, published over 5 years ago, check it out here.

Hello again! Remind us who you are and what business you started.

I am Mike Luongo, the managing member of Total Home Supply, which was founded in 2010.

The founding members were unhappy with the way other online companies were being run and decided to form a company that would treat our customers the way we like to be treated.

This led to having customer-friendly policies, answering the phone with a human, not voicemail, and always trying to put the customer first.

Over the years, we have refined our product mix and have discontinued many categories which did not perform well. This has been the catalyst for our growth. Once we defined the company as an online distributor of HVAC specialty products, we catapulted in the right direction with double-digit growth year after year.