SupportNinja

How I Started A $9M/Year Company Outsourcing Support For Startups

February 4th, 2020
Cody McLain
Founder, SupportNinja
$1.4M
revenue/mo
1
Founders
1021
Employees
SupportNinja
from Austin, Texas, USA
started April 2015
$1,399,996
revenue/mo
1
Founders
1021
Employees
market size
$351B
avg revenue (monthly)
$484K
starting costs
$11.7K
gross margin
90%
time to build
210 days
average product price
$1000
growth channels
Word of mouth
business model
content-library
best tools
Twitter, Google Workspace, LinkedIn
time investment
Full time
pros & cons
39 Pros & Cons
tips
5 Tips
Discover what tools recommends to grow your business!
social media
productivity
crm
Discover what books Cody recommends to grow your business!
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Hello! Who are you and what business did you start?

How many times have you failed and got back up? My life has been nothing but failures, hurdles, and obstacles, and I continued to get back up. I started my first business when I was just 14, had to borrow my mom’s credit card to pay for a reseller account at hostgator.com. The plan was to get rich selling web hosting! I didn’t get rich, per se, but after losing both my parents before the age of 18, it was the only thing I had left that gave me purpose.

Today, I’m the founder of SupportNinja and author of the book, From Foster Care to Millionaire. My current company is SupportNinja, which recently ranked #86 on the 2019 Inc. 5,000 list. We handle back-office support and outsourcing for some of the biggest names in Silicon Valley. We can’t disclose all of our clients but they include HotelTonight, Checkr, RVShare and a few others that you have probably heard of. We have over 500 people in our Philippines office and have around 20 in our Austin, TX HQ.

We primarily do two things, front-end...

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