8 Tech Support Business Success Stories [2024]
In today’s world, technology plays a crucial role in our day-to-day lives. Therefore, the need for technical support has become increasingly critical. A tech support business can provide invaluable assistance and troubleshooting services to individuals and companies facing software, hardware, or any other technology problems.
If you’re considering starting a tech support business, you must have a solid understanding of technical skills and possess experience in IT support roles.
Providing exceptional customer service is critical to the success of your tech support business. Actively listening to your clients and thoroughly diagnosing their issues is crucial. Additionally, offering clear and patient support will help you to build a loyal client base.
Finally, it’s essential to stay up-to-date with the latest technologies and maintain a comprehensive knowledge base to address a wide range of technical questions and problems effectively. This will help you to provide your clients with the best possible service and maintain a competitive edge in the market.
Here are some real life success stories of starting a tech support business:
1. WP OK ($120K/year)
Daniele Besana came up with the idea for WP-OK after realizing that many small business owners were struggling with bad support experiences for their websites. He decided to offer an efficient and affordable support service, targeting what he calls 'serious' website owners. Since its launch in 2015, WP-OK has grown to a team of 4 experts who have solved 2800+ tickets for 200+ customers.
How much they make: $120K/year
Current team size: 5
WP-OK offers unlimited WordPress support services designed for serious website owners, boasting a team of four WordPress experts who have provided support for over 2800 tickets and 200+ customers since their launch in 2015, attributing their growth to strategies such as podcasts, Google ads, chatbots, and content marketing.
2. Instatus ($24K/year)
Came up with the idea because people were already paying for similar types of products. It seemed like a zero-risk idea because the MVP was easy to build.
How much they make: $24K/year
How much did it cost to start: $2K
Current team size: 2
Egyptian software developer Ali Salah shares how he quit his 9-5 job and created Instatus, a service for creating status pages that has grown from $200-300/mo to $2K MRR, attracting around 111 paying medium-to-large-sized clients through branding, pricing, and customer support strategies, as well as using Google Ads, while also providing tips on launching a product and building a business.
So... can you actually make money with a tech support business?
Of course. There are millions to be made in this industry.
But how?
- Research real, profitable businesses and see exactly how much money they make.
- Study exactly what works, and what doesn’t.
- Take action, because now you have the roadmap.
Join Starter Story and build your next big thing:
3. Kopf Consulting ($36K/year)
LaKenya Kopf, the founder of Kopf Consulting, came up with the idea after struggling to find employment as a military spouse. She realized that her skills in hands-on tech support could be translated into virtual work, allowing her to have a steady income no matter where she and her spouse were stationed. She started by offering administrative support and quick tech support over the phone, and over the years, she expanded her services to include training, consulting, and hiring. Today, Kopf Consulting is a six-figure virtual tech support company with international recognition and a constant waitlist.
How much they make: $36K/year
How much did it cost to start: $300
Current team size: 0
Kopf Consulting is a six-figure virtual tech-support company that has provided affordable and professional virtual technical support to all levels of entrepreneurship for over 14 years and has expanded to providing training, consulting, and hiring services without a particular niche or location, serving clients worldwide.
4. PageGuard ($2.4K/year)
Jonathan Moore, founder of PageGuard, came up with the idea for his WordPress website maintenance business after encountering friends and colleagues who experienced website issues. Realizing that these problems could have been avoided with proper maintenance, Moore created PageGuard to offer affordable and flexible website maintenance solutions. Despite being a new business, PageGuard is already attracting customers, particularly smaller businesses, entrepreneurs, and the self-employed. Moore's long-term goal is to expand the team and create a successful maintenance machine.
How much they make: $2.4K/year
How much did it cost to start: $100
Current team size: 0
PageGuard is a new WordPress website maintenance business bringing in $200 a month, catering mainly for smaller business, entrepreneurs, and the self-employers, offering three levels of support at different price points.
So... can you actually make money with a tech support business?
Of course. There are millions to be made in this industry.
But how?
- Research real, profitable businesses and see exactly how much money they make.
- Study exactly what works, and what doesn’t.
- Take action, because now you have the roadmap.
Join Starter Story and build your next big thing:
5. LinkHelp ($48K/year)
a risk-free way to try out LinkHelp and see if it meets their needs.
Referral Program We have implemented a referral program that rewards customers for referring others to our platform. This has helped us in acquiring new customers and retaining existing ones through word-of-mouth marketing.
Customer Support We prioritize excellent customer support and provide timely responses to any queries or issues our customers may have. This level of support helps us in building trust and loyalty with our customer base.
Continuous Product Improvements We constantly listen to customer feedback and make regular updates and additions to our product based on their needs and suggestions. This helps us in providing a better user experience and retaining customers.
In terms of marketing, what has been your most successful strategy? Our most successful marketing strategy has been content marketing. We create and share valuable content through our blog and social media channels, focusing on topics that are relevant to our target audience such as LinkedIn lead generation, networking tips, and business growth strategies.
This strategy has helped us in establishing ourselves as a thought leader in our industry and attracting organic traffic to our website. It also helps in building brand awareness and credibility among our target audience.
Additionally, we have also leveraged partnerships and collaborations with industry influencers and experts to reach a wider audience and increase our brand visibility.
What are some of the biggest challenges you've faced and obstacles you've overcome? One of the biggest challenges we faced was building credibility and trust in a competitive market. As a relatively new player in the LinkedIn lead generation space, we had to prove ourselves to potential customers and differentiate ourselves from established competitors.
To overcome this challenge, we focused on providing exceptional customer support, consistently delivering a high-quality product, and leveraging customer testimonials and case studies to showcase the positive impact LinkHelp has had on businesses. Building a strong online presence and actively engaging with our community on social media also helped in building trust and credibility.
Another challenge we faced was acquiring customers without a large marketing budget. We had to be creative in our marketing efforts and leverage cost-effective strategies such as content marketing, referral programs, and partnerships to attract and retain customers.
Overall, we have learned that perseverance, adaptability, and constantly listening to customer feedback are key to overcoming challenges and growing a successful business.
What advice do you have for aspiring founders who want to build their own business? My advice for aspiring founders is to always focus on solving a real pain point or problem for your target audience. Understand their needs and challenges and create a product or service that provides a valuable solution.
Additionally, surround yourself with a strong team that shares your passion and vision. Building a business is not a solo journey and having a team with complementary skills and expertise can greatly contribute to your success.
Don't be afraid to start small and iterate as you go. Test your ideas, gather feedback, and continuously improve your product or service based on customer needs.
Lastly, be prepared for challenges and setbacks along the way. Building a business is not easy, but with perseverance, determination, and a willingness to learn and adapt, you can overcome obstacles and achieve your goals.
How much they make: $48K/year
How much did it cost to start: $1K
Current team size: 3
LinkedIn lead generation and relationship-building tool, LinkHelp, used by entrepreneurs and small-to-medium businesses across different industries in more than 90 countries, boasts a diverse user base and an ARR of $50k, with a pricing model that's economical compared to competitors.
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
