42 Trending Help Desk Software Businesses [2024]

Pat Walls

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Updated: January 18th, 2023

Start A Help Desk Software

Looking for some examples of a help desk software?

Interested in case studies of a successful help desk software? Check out our full list of success stories.

1. Financesonline.com

Read detailed online reviews of B2B & SaaS solutions prepared by industry experts. Compare popular tools and easily find a perfect software that will let your business grow. Write your own reviews and share your experience with a constantly growing community of SaaS users.

Where they're located: Phoenix, Arizona, USA
Website traffic: 790K/month

2. Groove

Learn why 8,000+ customers are using Groove to increase customer satisfaction and build meaningful customer relationships

Learn more about starting a help desk software:

Where to start?

-> How much does it cost to start a help desk software?
-> Pros and cons of a help desk software

Need inspiration?

-> Other help desk software success stories
-> Marketing ideas for a help desk software

Other resources

4. Kayako

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131,000 other customer support heroes!

Website traffic: 890K/month

5. Help Desk Software, Live Chat, Support Ticket, Knowledge Base

Customer service software with Bot driven automations featuring Live Chat, SMS, Support Ticket, Knowledge base integrated systems for call centers of any size. Help Desk Software enabling all communication channels to your customers in a single solution. Free 30 day trial.

Website traffic: 480K/month

6. Help Desk Software

Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo

Website traffic: 810K/month

7. LiveAgent

Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

How much they make:
Website traffic: 360K/month

8. Help Desk Software by Jitbit

Help Desk Software and Customer Service app from Jitbit. Both SaaS (hosted) and on-premis (self-hosted) versions available. Get started in 2 minutes!

9. osTicket

osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.

Website traffic: 120K/month

10. IT Asset & Service Management Software Solutions

Ivanti provides solutions for IT asset management, IT service management, endpoint security, supply chain management & more. Discover the power of unified IT management when you get in touch with us today.

Website traffic: 530K/month

11. HelpDesk

HelpDesk is a ticketing system for teams of any size. Manage your email communication in HelpDesk. Get started for free, no credit card required.

Website traffic: 160K/month

12. Live Chat Software & Help Desk Ticketing System by Rhino Support

13. Help Desk Software HESK

HESK allows you to set up a web-based customer support portal or an IT help desk. Hesk is secure, user-friendly, and easy to use. Available as a cloud SaaS solution or on-premise help desk software.

Website traffic: 220K/month

14. Inflectra Corporation

Inflectra offers powerful software testing tools and project management software for automated project management, quality assurance, and test management.

How much they make: $9.96M/year
Where they're located: Washington D.C., DC, USA
How much did it cost to start: $20K
Current team size: 50
Website traffic: 140K/month

This Solo Founder Built A $10M ARR Tool For Software Teams

Inflectra Corporation's Founder and CEO Adam Sandman shares how he went from being a stay-at-home dad to running a tech company with $10MM in ARR, offering insight on launching and marketing a tech product in the industry.

About

Adam started Inflectra Corporation almost 18 years ago

Revenue

Adam grew the business to $830K/month

Costs

It cost Adam $20000 to start the business

Read this case study

Read by 4,291 founders

15. SysAid

SysAid is an IT service management solution that offers all the ITIL essentials. It’s everything you need for easy and efficient ITSM in a single tool.

16. Deskpro

Deliver memorable customer experiences to your customers or internal users with our flexible and dynamic helpdesk software.

Website traffic: 100K/month

17. Cayzu Help Desk software

Cayzu.com is an online cloud based help desk software solution. Starting @ $4/month, this Best help desk system, IT ticketing software is a Top Saas for small business

18. HelpSpot

The Just Enough Help Desk Software Solution

19. OneHash, Inc.

How much they make: $144K/year
Where they're located: Bangalore, Karnataka, India
How much did it cost to start: $10K
Current team size: 7

I Went From Hawking To Build A $12000/Mo Fully-Featured CRM, ERP, HCM and Helpdesk Platform

OneHash Inc. is a startup that offers affordable FOSS+ SaaS CRM and customer assistance services, with powerful reporting features as well as scalability and extendibility, and currently has over 410,000 signups from all seven continents.

About

Rohit started OneHash, Inc. over 3 years ago

Revenue

Rohit grew the business to $12K/month

Costs

It cost Rohit $10000 to start the business

Read this case study

Read by 2,628 founders

20. ClientPoint

ClientPoint's software makes it simple to create, send, track and manage digital proposals. Deep analytics tell your teams what content performs best, and eSignature gets deals across the line faster.

How much they make:

21. SupportPal

Powerful on-premise web-based customer support software by SupportPal. Try it free for 30 days.

22. Help Desk Software

Web Help Desk is a powerful and affordable ticketing and IT asset management software solution. Download a free 14 day trial today.

23. Rezolve.ai: Conversational AI Service Desk & Help Desk at Microsoft Teams

24. IT Service Desk

Deepser is a help desk software and customer support and IT Asset Management software. Exceptional for managing IT workflows. Try it for free.

25. iSupport

Help Desk software built to handle complex business processes. US based live support at budget friendly prices. Email, Chat, Rules, Web, Mobile, ITIL, Reports.

26. Output Desk

Ticket Management with live chat & CRM Help desk for providing best customer support service. Output Desk - Self Hosted & Cloud version.

27. Digital Retail Solutions

Digital Retail Solutions provides sales, installation, training, support, data migration, custom reports, and custom programming for Microsoft Retail Management Systems (RMS) point-of-sale inventory management software.

28. Promys

Promys makes the world's best enterprise PSA software. Our CRM, Help Desk, and PSA solutions are easy to implement and manage.

How much they make: $4.5M/year
Where they're located: Toronto, Ontario, Canada

Our CRM Suite Just Hit $3M ARR

This case study follows a serial entrepreneur's journey in the Information Technology industry, where he founded successful companies such as UNIS LUMIN and Promys, and offers advice to aspiring founders, emphasizing the importance of adjusting to changing markets and learning from early customers' input.

About

John started Promys over 22 years ago

Revenue

John grew the business to $375K/month

Read this case study

Read by 1,573 founders

29. One to One Plus

One to One Plus is the award-winning K-12 asset management and help desk software designed exclusively for K-12 schools. Book a demo today!

30. A complete list of open source help desk software packages

31. Help Desk Premier

Help Desk Premier is powerful, but low cost help desk software for organizations of all sizes. Also well suited to ITIL-based Service Desks.

32. ServicePRO

Automate your Service Desk with ServicePRO! Enterprise Grade Service Desk Request Management Solution that Delivers ROI.

33. Help Desk Reviews

34. Liberum Help Desk

Liberum Help Desk is free, open source software for tracking your help desk tickets.

35. Free Help Desk Software and Online Email Support System

Resolve customer support emails quickly and professionally. Increase customer satisfaction. Enable support agents to track, prioritize & solve customer tickets fast with free online help desk software.

36. Help Desk Software

37. Help Desk Software by Avensoft

Web based help desk software that helps you help your employees and customers. Easy to use. Customizable. Free trial.

38. IT Service Management Software

IT Service Management Software | ITSM | FootPrints Service Desk Software - Modern ITSM Software for todays complex service desk.

39. Free trouble ticket software. Web based help desk software.

40. CheapHelpDesk

Looking for the Best Help Desk Software in 2021? After researching 100+ Help Desk systems, we can identify the best solution for your business. Free advice.

41. Online Customer Support

CRMdesk - web-based help desk software for knowledgebase management and customer support automation over the Internet.

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