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iContact monetized primarily through recurring subscription plans starting as low as $9 per month. Customers paid monthly fees, with some paying between $10 and $15 per month, and the company grew its paying customer base over time. The average revenue per customer was about $45 per month, with customers typically staying for four years.
iContact grew through a combination of online advertising, search engine optimization, paid search, banner advertising, trade shows, and promotions. They also utilized a network of affiliates and resellers to add new users each month. Email marketing, including newsletters and autoresponders, helped scale sales rapidly due to having a good product. Additionally, offline methods such as distributing flyers and business cards contributed to acquiring their first customers.
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