Fulfillment companies enable e-Commerce by processing order receipts, packing, delivering, and handling returns from clients. These businesses act as a third-party warehouse and their core responsibilities include preparing and shipping orders. Thus, they store goods until they are ready to send to stores and customers. If you are planning to start a fulfillment service, some of the services will include:

Same day-delivery
Customer support through chat, text, and phone call
Complete order tracking from arrival at the fulfillment center to delivery to customer's door
Custom API integration
Climate-controlled storage space

To start a fulfillment center you need to find space, streamline with software, and set up and understand business KPIs with the target e-Commerce companies.

Here are some real life success stories of starting a fulfillment business:

1. ShipMonk ($300M/year)

Jan Bednar (from Fort Lauderdale, Florida, USA) started ShipMonk about 9 years ago.

Revenue

$25M / month

View case study

Team

1 founders / 2500 employees

Location

Fort Lauderdale, Florida, USA

Case Study

Hi! My name is Jan Bednar and I’m the CEO and founder of ShipMonk, a technology-driven fulfillment center based in South Florida.

Last year, we were named America’s Fastest Growing Fulfillment Center and scored a spot at #29 on Inc. 5000’s list of fastest growing companies. We made the list again this year at #154. With projected revenue of $60M for 2019, we absolutely can’t wait to see what else is in store for us!

how-this-immigrant-entrepreneur-built-a-60m-year-fulfillment-business

—

How This Immigrant Entrepreneur Built A $60M/Year Fulfillment Business ➜

2. Honest FulPhilment ($24M/year)

Philip Karageorgis (from Xinxiang, Henan, China) started Honest FulPhilment about 4 years ago.

Revenue

$2M / month

View case study

Team

1 founders / 28 employees

Case Study

Helloooooooooooooo!!! I’m Philip Karageorgis and I’m the founder of Honest FulPhilment - a sourcing, branding, and fulfillment company based in China, managed in the UK!

We’re lucky to see our revenue increase each quarter and look forward to when we can start actually running marketing campaigns on multiple platforms!

i-built-a-24m-year-branding-and-fulfillment-company-based-in-china

—

I Built A $24M/Year Branding And Fulfillment Company [Based In China] ➜

Learn more about starting a fulfillment business:

Where to start?

-> Fulfillment business plan
-> How to finance a fulfillment business?
-> How much does it cost to start a fulfillment business?
-> Pros and cons of a fulfillment business
-> How to get clients for a fulfillment business?

Need inspiration?

-> Examples of established fulfillment business
-> Marketing ideas for a fulfillment business
-> Fulfillment business slogans
-> Fulfillment business names

Other resources

-> Profitability of a fulfillment business
-> Fulfillment business tips

4. OTW Shipping ($1.08M/year)

Nick Malinowski (from Salt Lake City, UT, USA) started OTW Shipping almost 3 years ago.

Revenue

$90K / month

View case study

Team

2 founders / 2 employees

Case Study

Hey there, Nick and Parker here! We co-founded OTW Shipping, an eCommerce fulfillment center, not too long ago in 2020. For those who don’t know what a fulfillment center is, we store inventory for online sellers and when they get orders we pack and ship them to their customers (similar to an Amazon warehouse). Our mission is to provide eCommerce brands with best-in-class fulfillment with a level of service and support that feels like your own personal warehouse team.

We officially launched in November of 2020 as a couple of broke college students and hit $1M in revenue in our first 12 months, shipping out over 120,000 packages. We are moving into 20,000 square feet this week and are on track to triple that number in the next 12 months!

how-two-broke-college-students-built-a-1m-year-ecommerce-fulfillment-center