Intercom

How Intercom Revolutionized Customer Communication to a $1.3 Billion Valuation

February 4th, 2025

Founded By
Des Traynor
Founders
4
Monthly Traffic
5.38M
Profitable
Yes
Year Started
2011
Customer
B2B

Who is Des Traynor?

Intercom was co-founded by Des Traynor, who is from Ireland and has a background in UX consultancy, computer science education, and entrepreneurship. Before Intercom, Des co-founded Exceptional and lectured in computer science; he also invests in startups like Stripe and Miro.

Des Traynor co-founder Intercom

Des Traynor co-founder Intercom

What problem does Intercom solve?

Intercom solves the problem of fragmented customer communication by providing a unified platform that helps businesses easily manage customer interactions, reducing the hassle of juggling multiple tools for messaging, support, and engagement.

Intercom Homepage

Intercom Homepage

article

How did Des come up with the idea for Intercom?

In 2011, the founders of Intercom were frustrated...

Sorry, you need to login and/or become a member to view the rest of this content.