Start A Tech Support Business - Business Ideas
Please note that the data provided in this article are estimates and may vary depending on various factors, and should not be considered as perfect or definitive.
In today’s world, technology plays a crucial role in our day-to-day lives. Therefore, the need for technical support has become increasingly critical. A tech support business can provide invaluable assistance and troubleshooting services to individuals and companies facing software, hardware, or any other technology problems.
If you’re considering starting a tech support business, you must have a solid understanding of technical skills and possess experience in IT support roles.
Providing exceptional customer service is critical to the success of your tech support business. Actively listening to your clients and thoroughly diagnosing their issues is crucial. Additionally, offering clear and patient support will help you to build a loyal client base.
Finally, it’s essential to stay up-to-date with the latest technologies and maintain a comprehensive knowledge base to address a wide range of technical questions and problems effectively. This will help you to provide your clients with the best possible service and maintain a competitive edge in the market.
Starting a tech support business requires a great deal of effort, dedication, and most importantly passion.
If you're interested in how to sell tech support, or selling tech support online, you can use this page as a guide for everything you'll need to know.
Want to learn more? You can check out our full guide on how to start a tech support business ➜
Key Stats
Startup Costs
| Min Startup Costs | Max Startup Costs | |
|---|---|---|
|
Office Space Expenses |
$0 |
$7,000 |
|
Employee & Freelancer Expenses |
$151 |
$352 |
|
Website Costs |
$223 |
$7,215 |
|
Business Formation Fees |
$5,600 |
$20,400 |
|
Training & Education Expenses |
$0 |
$1,000 |
|
Software Expenses |
$162 |
$3,094 |
|
Advertising & Marketing Costs |
$0 |
$1,000 |
|
Total Startup Costs |
$6,136 |
$40,061 |
Case Studies
•
$10K/mo
•
$2K/mo
•
$3K/mo
•
$200/mo
Successful Businesses
| Business | URL | Rank | |
|---|---|---|---|
|
|
AVG.com |
avg.com |
1,271 |
|
|
Broadcom Inc. |
broadcom.com |
10,482 |
|
|
Sparklight |
sparklight.com |
58,215 |
|
|
Alorica |
alorica.com |
66,477 |
|
|
SYKES |
sykes.com |
73,671 |
|
|
Tek Experts |
tek-experts.com |
97,320 |
|
|
Trusted Tech Team |
trustedtechteam.com |
308,837 |
|
|
InComm |
incomm.com |
336,867 |
|
|
TechSoup |
techsoup.global |
341,430 |
|
|
Tech Point |
techpoint.org |
359,850 |
|
|
Bleuwire |
bleuwire.com |
361,507 |
Pros & Cons
| Pros | Description |
|---|---|
|
Ability to start your business from home |
It's not necessary to have a physical storefront or office space to get your business started. You can do everything from the comfort of your own home, at least in the beginning! |
|
Little startup costs required |
The cost to start a tech support business costs significantly less money than most businesses, ranging anywhere from 62 to 40,061. |
|
Rewarding work |
Starting a tech support business can be really rewarding work. After all, you are solving an immediate issue for your customer and you're working on something you truly care about. |
|
Scalable |
With businesses and processes changing daily, there will always be demand for new features, products and services for your business. Additionally, there are several different business models and pricing tiers you can implement that will allow you to reach all types of customers. |
|
High margins |
The gross margins for your tech support business are typically around 54%, which is considerably high and allows you to grow your business and manage costs easily. |
|
Pick & choose the clients you work with |
Tech Support Businesses have the ability to choose the clients they work with. You have the freedom to work with only a few loyal clients or with hundreds of clients! |
| Cons | Description |
|---|---|
|
Crowded Space |
Competition is high when it comes to your tech support business, so it's important that you spend a good amount of time analyzing the market and understanding where the demand lies. |
|
Motivation of employees |
If you plan to have a sales/content team on board, finding creative ways to motivate them can be a challenge. It's important that you're able to offer great incentives and a good work environment for your employees. |
|
Security Issues |
With any Saas business, data loss and security issues may arise throughout your process of building your product. It's critical that you understand exactly what you're responsible for and how to avoid potential issues down the road. |
|
Isolation |
Often times, as a tech support business, you typically work alone and do not have much face-to-face interaction with other team members. |
|
Stressful work |
This line of work can be stressful for both you and your clients. This type of transaction is a significant financial decision for your client, so expectations are very high for you. Although this career path can be very rewarding, it also comes with its challenges and stressful moments. |
|
Time commitment |
With starting a tech support business, all responsibilities and decisions are in your hands. Although this is not necessarily a negative thing, work life can take over at times. This can place a strain on friends and family and add to the pressure of launching a new business. |
Marketing Ideas
-
1
Affiliate Program
Affiliate marketing is a great way to bring in a new revenue stream, especially when you don't sell products or services.
Simply put, an affiliate program is an agreement where a business pays another business or influencer ("the affiliate") a commission for sending traffic and/or sales their way.
The affiliate typically gets a unique link where clicks and conversions can be tracked.
-
2
Direct Sales
Direct sales strategy implies a direct contact between a seller and a consumer without the involvement of any third party. Direct selling is popular in sectors where sellers communicate with their clientele personally. The sales technique occurs at non-store locations which include at home, work, or online.
For direct selling to succeed, hire a few (or many) salespeople to support the sales conversion process. It's critical that you assign them specific roles and responsibilities to nurture the client and provide excellent support.
-
3
Word of mouth
Word of mouth is when a consumers reflects their interest in a company’s product or service in their daily dialogues.
Therefore, word of mouth advertising is essentially a free advertising triggered by the customers experience.
According to Nielsen, 92% of people trust recommendations from friends and family.
Therefore, in today’s hyper-connected world, a single recommendation through a word of mouth can have a huge impact to your business.
Hey! 👋 I'm Pat Walls, the founder of Starter Story.
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