Business Idea

Start A Tech Support Business

About

Starting a tech support business requires a great deal of effort, dedication, and most importantly passion.

If you're interested in how to sell tech support, or selling tech support online, you can use this page as a guide for everything you'll need to know.

Want to learn more? You can check out our full guide on how to start a tech support business ➜

Key stats

market size
$853B
revenue (monthly)
$5K
starting costs
$26.5K
gross margin
54%
avg product price
$200
time to build
11 months
growth
Email marketing
time investment
Side project

About

Starting a tech support business requires a great deal of effort, dedication, and most importantly passion.

If you're interested in how to sell tech support, or selling tech support online, you can use this page as a guide for everything you'll need to know.

Want to learn more? You can check out our full guide on how to start a tech support business ➜

Key stats

market size
$853B
revenue (monthly)
$5K
starting costs
$26.5K
gross margin
54%

 

avg product price
$200
time to build
11 months
growth
Email marketing
time investment
Side project

Startup Costs

Min Startup Costs Max Startup Costs
Office Space Expenses $750 $7,000
Employee & Freelancer Expenses $151 $352
Equipment & Supply Expenses $500 $5,000
Website Costs $303 $7,215
Business Formation Fees $5,600 $20,400
Training & Education Expenses $0 $1,000
Software Expenses $162 $3,094
Advertising & Marketing Costs $0 $1,000
Other Expenses $0 $800
Total Startup Costs $7,466 $45,861

Successful Businesses

Business URL Rank
AVG.com avg.com #1,271
Broadcom Inc. broadcom.com #10,482
Sparklight sparklight.com #58,215
Alorica alorica.com #66,477
SYKES sykes.com #73,671
Tek Experts tek-experts.com #97,320
InComm incomm.com #336,867
TechSoup techsoup.global #341,430
Tech Point techpoint.org #359,850
Bleuwire bleuwire.com #361,507
Υπολογιστές t-support.gr #376,479

Pros & Cons

Pros Description
Ability to start your business from home It's not necessary to have a physical storefront or office space to get your business started. You can do everything from the comfort of your own home, at least in the beginning!
Little startup costs required The cost to start a tech support business costs significantly less money than most businesses, ranging anywhere from 7,466 to 45,861.
Rewarding work Starting a tech support business can be really rewarding work. After all, you are solving an immediate issue for your customer and you're working on something you truly care about.
Scalable With businesses and processes changing daily, there will always be demand for new features, products and services for your business. Additionally, there are several different business models and pricing tiers you can implement that will allow you to reach all types of customers.
High margins The gross margins for your tech support business are typically around 54%, which is considerably high and allows you to grow your business and manage costs easily.
Pick & choose the clients you work with Tech Support Businesses have the ability to choose the clients they work with. You have the freedom to work with only a few loyal clients or with hundreds of clients!
Cons Description
Crowded Space Competition is high when it comes to your tech support business, so it's important that you spend a good amount of time analyzing the market and understanding where the demand lies.
Motivation of employees If you plan to have a sales/content team on board, finding creative ways to motivate them can be a challenge. It's important that you're able to offer great incentives and a good work environment for your employees.
Security Issues With any Saas business, data loss and security issues may arise throughout your process of building your product. It's critical that you understand exactly what you're responsible for and how to avoid potential issues down the road.
Isolation Often times, as a tech support business, you typically work alone and do not have much face-to-face interaction with other team members.
Stressful work This line of work can be stressful for both you and your clients. This type of transaction is a significant financial decision for your client, so expectations are very high for you. Although this career path can be very rewarding, it also comes with its challenges and stressful moments.
Time commitment With starting a tech support business, all responsibilities and decisions are in your hands. Although this is not necessarily a negative thing, work life can take over at times. This can place a strain on friends and family and add to the pressure of launching a new business.

Marketing Ideas

  • 1

    Affiliate program

    Affiliate marketing is a great way to bring in a new revenue stream, especially when you don't sell products or services.

    Simply put, an affiliate program is an agreement where a business pays another business or influencer ("the affiliate") a commission for sending traffic and/or sales their way.

    The affiliate typically gets a unique link where clicks and conversions can be tracked.

  • 2

    Direct Sales

    Direct sales strategy implies a direct contact between a seller and a consumer without the involvement of any third party. Direct selling is popular in sectors where sellers communicate with their clientele personally. The sales technique occurs at non-store locations which include at home, work, or online.

    For direct selling to succeed, hire a few (or many) salespeople to support the sales conversion process. It's critical that you assign them specific roles and responsibilities to nurture the client and provide excellent support.

  • 3

    Word of mouth

    Word of mouth is when a consumers reflects their interest in a company’s product or service in their daily dialogues.

    Therefore, word of mouth advertising is essentially a free advertising triggered by the customers experience.

    According to Nielsen, 92% of people trust recommendations from friends and family.

    Therefore, in today’s hyper-connected world, a single recommendation through a word of mouth can have a huge impact to your business.