17 Trending Social Media Customer Support Representative Businesses [2024]

Pat Walls

•

Updated: January 18th, 2023

Become A Social Media Customer Support Representative

A social media customer support representative business involves providing customer service to a company or organization through social media platforms such as Facebook, Instagram, or Twitter. This can include responding to customer inquiries, complaints, and feedback and helping to resolve any issues or problems that may arise.

To run a successful social media customer support representative business, it is important to have excellent communication skills, the ability to multitask, and the ability to think on your feet. It is also essential to be familiar with the social media platform you are using and thoroughly understand the company or organization you represent.

One essential tip for running a successful social media customer support representative business is always to be professional and courteous, even when dealing with difficult or angry customers. It is also essential to be responsive and to reply to customer inquiries and complaints as quickly as possible.

In addition, it is important to stay up to date on the latest social media trends and have a strong understanding of the company or organization you represent and its products or services. This will enable you to provide accurate and helpful information to customers and help to resolve any issues they may have.

A social media customer support representative business is an excellent opportunity for entrepreneurs looking to start a business in the customer service industry. The right skills and approach can be a successful and rewarding endeavor.

Looking for some examples of a social media customer support representative?

Interested in case studies of a successful social media customer support representative? Check out our full list of success stories.

1. Leidos

Leidos is a global leader in the integration and application of information technology, engineering, and science to solve the customers' most demanding challenges.

Where they're located: Fort Worth, Texas, USA
Website traffic: 660K/month

2. At AT&T Careers, we know great things happen when talent and opportunity cross paths.

Explore available career opportunities and see what #LifeAtATT has to offer

Where they're located: Fort Worth, Texas, USA
Website traffic: 650K/month

Learn more about starting a social media customer support representative:

Where to start?

-> How much does it cost to start a social media customer support representative?
-> Pros and cons of a social media customer support representative

Need inspiration?

-> Other social media customer support representative success stories
-> Marketing ideas for a social media customer support representative

Other resources

4. Sitel Group

Customer Experience Management

Where they're located: Las Vegas, Nevada, USA
Website traffic: 900K/month

5. Working at Wells Fargo

Where they're located: Charlotte, North Carolina, USA
Website traffic: 240K/month

6. ModSquad

ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.

Where they're located: Indianapolis, Indiana, USA
Website traffic: 60K/month

7. Daily Remote

Find top Remote Jobs at over 2,000+ remote companies. Apply for job in Software Development, Design, Support, Sales, Writing, Product, Legal, Finance, Marketing, Data Entry, Healthcare, Recruitment, Teaching, Virtual Assistant, and Others. Start telecommuting & working from home today!

Where they're located: El Paso, Texas, USA
Website traffic: 90K/month

8. TELUS International Customer Experience & Digital Solutions

Discover TELUS International - a customer experience innovator that designs, builds & delivers next-gen digital solutions for global and disruptive brands.

Where they're located: Las Vegas, Nevada, USA
Website traffic: 180K/month

9. MenuSifu

Where they're located: San Francisco, California, USA

10. CCW Digital

CCW Digital provides research, news, blogs, podcasts, webinars, whitepapers, training, and technology insights for call center, customer experience, customer contact, customer service and marketing professionals. More than 150,000 members access our free content daily.

Where they're located: Las Vegas, Nevada, USA

11. Official home of National Customer Service Week

The International Customer Service Association launched National Customer Service Week (NCSW) in 1984 to emphasize and celebrate the outstanding work of employees who provide exceptional customer service and customer experiences.

12. Phoenix Online Media

✅ Work with a high-performing social media and digital marketing agency that delivers consistent resutls. SEO, Local SEO, Social Media, & Website Design.

Where they're located: Phoenix, Arizona, USA

13. The North West

14. TelePlaza Directory: Software, Call Center Products and Services

15. AV & Audio Visual Rentals in Baltimore, MD

Media Support Services Inc provides AV & Audio Visual Rentals to the Baltimore, Washington, Maryland, and North Virginia area. Call today for a Quote!

Where they're located: Baltimore, Maryland, USA

16. Stone

Where they're located: Portland, Oregon, USA

Part of

Becoming A Social Media Customer Support Representative: Everything You Need To Know

‹

›