Send A Virtual Gift Through Email: A Guide

Send A Virtual Gift Through Email: A Guide


Brand Loyalty
Cost Details
Sending virtual gifts is a low-cost marketing strategy

What Is A Virtual Gift?

Virtual gifting is the practice of creating touchpoints with existing and potential customers.

We all know everyone loves a free gift. What so many marketers forget is that existing customers deserve to get free gifts too - and may even be more likely to redeem the gift.

A gift doesn't always have to mean you are offering a free product or service - it could mean a big discount on future purchases or a freebie if they reach a certain buying limit.

There are plenty of ways to get creative with this type of email marketing.

Virtual Gift Key Takeaways

  • Sending virtual gifts empowers your engagement marketing
  • Gifting is a low cost but a powerful marketing strategy
  • Virtual gifts can secure better relationships with potential and existing customers

Understanding How Virtual Gifting Works

Virtual email gifts result in an endowment effect. When customers receive a gift email, it creates a sense of brand ownership over the item and translates into the individual valuing the brand more highly.

Consider that sending physical gifts to thousands of existing customers and prospects can be an expensive and overwhelming experience.

Thus, businesses may prefer virtual gifting not only because it is fast and efficient, but also because it offers some cost-saving benefits to the company.

Here are some top reasons to consider virtual gifting email as your next email marketing strategy:

  • Virtual email gifting can increase email response rates based on the art of motivation
  • Builds goodwill, and triggers the prospect to start a conversation
  • You can use virtual email gifting to increase conversions down the funnel
  • Many fulfillment vendors can integrate with your marketing automation
  • Easy to track engagement
  • Easy to send personalized email campaigns
  • Takes a shorter period to get to the target audience

Real World Examples: Send A Virtual Gift Through Email

Here are a couple of examples for your motivation

1. Monzo Sends Unique Gift Email To Affiliates

Monzo, an online bank sent out a unique gift email highlighting their referral program.

Subject line: Give the gift of Monzo this Christmas


Monzo’s "gift email" is a great example of how to promote your customer referral program while still phrasing this as a "gift."

Each friend you refer get's £10 when they become a Monzo customer. This is a great way to acquire new customers and reward existing customers.

2. Intuit QuickBooks Sends 90% Offer To Attract Engagement

Intuit QuickBooks is another example of a brand that sends virtual gifts to the customer's inbox, hoping to get the prospect into a conversation.

This example proves that a virtual gift does not have to mean sending a free product or a free subscription to your customers.



What Intuit QuickBooks Does best:

  • They sent a personalized email to the customer
  • To trigger the recipient to action, Intuit QuickBooks set a deadline for the offer
  • There is a clear call to action so that customers can act immediately
  • The sender includes a link to the FAQs page and offers to get back to the recipient in case of questions

You too can send email campaigns that feature virtual gifts to your prospects or existing customers. Remember to create urgency, in order to attract customers action immediately.

How to Begin Sending Virtual Email Gifts

  • Define your intention: A clear goal helps you to come up with a proper virtual gifting strategy
  • Choose a highly valuable gift that will stir conversations: The recipient will most likely show off the gift online.
  • Include a personalized message: So that the customer feels special and recognized -Value proposition: / Tell the client/prospects why you are better than the competition:
  • Choose the fulfillment agent wisely: The fulfillment can be a shopping mall, a movie store, or even a gym
  • Personalize the gift: Personalizing virtual gifts makes the customer feel special.


Contributors to this article:

  • Pat Walls, Founder @ Starter Story
  • David Gitonga, Writer @ Starter Story
  • Ankita Ghosh
Pat Walls,  Founder of Starter Story
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Pat Walls

I'm Pat Walls and I created Starter Story - a website dedicated to helping people start businesses. We interview entrepreneurs from around the world about how they started and grew their businesses.