The 37 Best DelightChat Alternatives for 2024

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Updated: May 19th, 2022

Grow your online store with an omnichannel ecommerce help desk that turns customers into fans.

If you're looking for an alternative to DelightChat, here are the most popular DelightChat alternatives used by real founders:

1. Zoho Desk

Zoho Desk is a cloud based Omnichannel customer service software for enterprises, SMBs and small businesses.

More About Zoho Desk

Zoho Desk is a powerful cloud based customer service software that offers omnichannel support for businesses of all sizes.

Zoho Desk can be a great customer service tool to help businesses kickstart their customer support with minimal effort and maximum reach. The monichannel support offered by Zoho Desk can help you stay connected with your customers through multiple channels like e-mail, telephone, social media and even instant messaging channels like WhatsApp, Telegram etc.

Key highlights:

Omnichannel support
Workflow Automation
Self service portal - ASAP
Knowledge base
AI support
Marketplace extensions
Customization
24/7 support

Pricing Details

Zoho Desk offers a free trial for 15 days.

You don’t have to enter your credit card details to get started. We have four different versions to suit your business requirements.

Check out our pricing page here

Additional details about Zoho Desk:

Pricing: Paid
Twitter: @ZohoDesk
Website: https://www.zoho.com/desk/

Businesses using Zoho Desk:

2. Zendesk

Customer service software and support ticketing system.

Additional details about Zendesk:

Pricing: Freemium
Twitter: @Zendesk
Website: https://www.zendesk.com/

Businesses using Zendesk:

174 successful businesses are using Zendesk ➜

3. Intercom

Customer messaging platform.

More About Intercom

While Intercom is mainly a live chat interface, it's also a pretty full featured CRM and customer communication platform.

You can engage your leads or existing customers with email marketing and segmentation.

Pricing Details

(for the all-in-one solution)

Essential - $87/month
Pro - $153/month

Additional details about Intercom:

Pricing: Freemium
Twitter: @intercom
Website: intercom.com

Businesses using Intercom:

120 successful businesses are using Intercom ➜

4. Facebook Chat App

Live chat with your customers using Facebook Messenger.

Additional details about Facebook Chat App:

Pricing: Freemium
Twitter: @beeketing
Website: https://apps.shopify.com/facebook-live-chat?ref=starter-story

Businesses using Facebook Chat App:

127 successful businesses are using Facebook Chat App ➜

5. HelpScout

Help desk software.

Additional details about HelpScout:

Pricing: Freemium
Twitter: @helpscout
Website: helpscout.com

Businesses using HelpScout:

6. Freshdesk

Customer support software and ticketing system.

Additional details about Freshdesk:

Pricing: Freemium
Twitter: @AskFreshdesk
Website: https://freshdesk.com/

Businesses using Freshdesk:

61 successful businesses are using Freshdesk ➜

7. TawkTo

A free messaging app to monitor and chat with the visitors on your website.

Additional details about TawkTo:

Pricing: Freemium
Twitter: @tawktotawk
Website: tawk.to

Businesses using TawkTo:

8. ManyChat

Facebook Messenger bot.

Additional details about ManyChat:

Pricing: Freemium
Twitter: @ManyChatHQ
Website: manychat.com

Businesses using ManyChat:

45 successful businesses are using ManyChat ➜

9. crisp

Chat with website visitors.

Additional details about crisp:

Pricing: Freemium
Twitter: @crisp_im
Website: crisp.chat

Businesses using crisp:

58 successful businesses are using crisp ➜

10. Drift

Customer communication platform.

Additional details about Drift:

Pricing: Freemium
Twitter: @Drift
Website: drift.com

Businesses using Drift:

11. Front

Customer support platform.

More About Front

An internal facing inbox collaboration tool.

Share an inbox with your team.

Pricing Details

Starter - $9/month
Plus - $29/month
Pro - $49/month
Enterprise - $99/month

Additional details about Front:

Pricing: Paid
Twitter: @FrontApp
Website: frontapp.com

Businesses using Front:

12. grasshopper

A virtual phone system can help your business stay organized with many calls coming in.

Additional details about grasshopper :

Pricing: Freemium
Twitter: @grasshopper
Website: grasshopper.com

Businesses using grasshopper :

13. Gorgias

Helpdesk designed for Shopify stores. Provide multichannel customer service from a single app.

Additional details about Gorgias:

Pricing: Freemium
Twitter: @gorgiasio
Website: gorgias.io

Businesses using Gorgias:

44 successful businesses are using Gorgias ➜

14. Tidio

Live chat service.

Additional details about Tidio:

Pricing: Freemium
Twitter: @tidiochat
Website: tidio.com

Businesses using Tidio:

27 successful businesses are using Tidio ➜

15. Buffer Reply

Is a social media customer service and monitoring tool brought to you by Buffer.

Additional details about Buffer Reply:

Twitter: @bufferreply
Website: buffer.com/reply

Businesses using Buffer Reply:

16. FAQ by Aheadworks

Product Questions And FAQ plugin for WooCommerce allows customers to leave product questions on product pages.

Additional details about FAQ by Aheadworks:

Website: https://woocommerce.com/products/product-questions-by-aheadworks

Businesses using FAQ by Aheadworks:

17. Re:amaze

Helpdesk and customer messaging platform designed for online businesses and brands.

More About Re:amaze

Re:amaze live chat and helpdesk helps you consolidate customer service, on-site messaging automation, and customer education in a single app designed for eCommerce.

Re:amaze is created by a team of just 20 people based in San Jose, CA. We’ve been bootstrapped since 2013 and have been revenue positive since 2013. We know what it’s like to grow a business. More importantly, we know how important customer service is.

We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Re:amaze is designed to reflect this simple concept. Getting started with Re:amaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers. Re:amaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more and nothing less.

Additional details about Re:amaze:

Pricing: Freemium
Twitter: @reamaze
Website: reamaze.com

Businesses using Re:amaze:

18. Chatra

Website and in-app messaging.

Additional details about Chatra:

Pricing: Freemium
Twitter: @chatra_io
Website: chatra.io

Businesses using Chatra:

9 successful businesses are using Chatra ➜

19. Live Chat

An online customer service software with online chat, help desk software, and web analytics capabilities.

Additional details about Live Chat:

Twitter: @LiveChat
Website: livechat.com

Businesses using Live Chat:

20. Product Questions and Answers

Helps you create product-specific FAQ sections on product pages.

Additional details about Product Questions and Answers:

Pricing: Freemium
Twitter: @Simprosys
Website: https://apps.shopify.com/simp-questions-and-answers?ref=starter-story

Businesses using Product Questions and Answers:

21. HelpCenter

Build an attractive FAQs page.

Additional details about HelpCenter:

Pricing: Freemium
Website: https://apps.shopify.com/helpcenter?ref=starter-story

Businesses using HelpCenter:

22. jivochat

All-in-one business messenger that dramatically improves your sales and conversion rate.

Additional details about jivochat:

Pricing: Freemium
Twitter: @JivoChat
Website: jivochat.com

Businesses using jivochat:

23. Zopim

Chat with visitors in real-time & increase conversions.

Additional details about Zopim:

Pricing: Freemium
Twitter: @zendesk
Website: zopim.com

Businesses using Zopim:

24. Olark

Live chat software for sales, marketing, and customer support on your website.

Additional details about Olark:

Pricing: Freemium
Twitter: @olark
Website: olark.com

Businesses using Olark:

25. purechat

A live chat software which enables SMBs to engage website visitors with live chat functionality. Incorporating unlimited operators, unlimited chats, full transcript history and complete widget customization, Pure Chat aims to deliver an effective customer service solution.

Additional details about purechat:

Pricing: Freemium
Twitter: @purechat
Website: purechat.com

Businesses using purechat:

26. Groove

Makes Support Email Management Easy Groove turns your Gmail, Outlook, or any other email inbox into your team's customer service help desk.

Additional details about Groove:

Pricing: Freemium
Twitter: @groovehq
Website: groovehq.com

Businesses using Groove:

27. Raven

Turn website visitors into your hottest sales calls with a "Call me back" button.

Additional details about Raven:

Pricing: Freemium
Website: https://apps.shopify.com/raven/?ref=starter-story

Businesses using Raven:

28. Oct8ne

A visual customer service software that is drastically changing the way we interact with e-commerce customers and how online purchases are made.

Additional details about Oct8ne:

Pricing: Freemium
Twitter: @oct8neen
Website: oct8ne.com

Businesses using Oct8ne:

29. Nextiva

A solution that allows users to receive local and toll-free numbers for a fraction of the price of traditional phone system plans.

Additional details about Nextiva:

Pricing: Freemium
Twitter: @Nextiva
Website: nextiva.com

Businesses using Nextiva:

30. Happyfox Chat

An Incredibly powerful live chat software that is simple, easy and fast. Putting experience first, HappyFox Chat is lightweight and mobile responsive.

Additional details about Happyfox Chat:

Twitter: @happyfoxchat
Website: happyfox.com

Businesses using Happyfox Chat:

31. FuseDesk

Win more raving fans with the only helpdesk you’ll ever need. FuseDesk is an easy to use customer service platform for all channels. From your very first support rep to one hundred - and beyond!

Additional details about FuseDesk:

Pricing: Freemium
Twitter: @FuseDesk
Website: fusedesk.com

Businesses using FuseDesk:

32. WHMCS

An automation platform that simplifies and automates all aspects of operating an online web hosting and domain registrar business.

Additional details about WHMCS:

Pricing: Freemium
Twitter: @whmcs
Website: whmcs.com

Businesses using WHMCS:

33. Xeno

An online messaging app designed to help you attract, convert, and retain customers by creating valuable conversational experiences.

Additional details about Xeno:

Twitter: @Xeno_App
Website: xenoapp.com

Businesses using Xeno:

34. Helpwise

An easy to use shared inbox and email collaboration software for teams to manage team email accounts like help@, sales@, etc.

Additional details about Helpwise:

Twitter: @help_wise
Website: helpwise.io

Businesses using Helpwise:

35. Returns Manager

Simplify returns for both you and your customers.

Additional details about Returns Manager:

Pricing: Freemium
Twitter: @bold_commerce
Website: apps.shopify.com/returns-manager

Businesses using Returns Manager:

36. HelpNinja

A support desk system, to manage all your incoming emails.

Additional details about HelpNinja:

Twitter: @helpninjahq
Website: helpninja.com

Businesses using HelpNinja:

37. Accordion FAQ

A friendly Q&A bot that brings a human in the loop when it is unable to help

Additional details about Accordion FAQ:

Twitter: @elfsight
Website: https://elfsight.com/accordion-faq-widget/

Businesses using Accordion FAQ:

meet the author

Pat Walls

I'm Pat Walls and I created Starter Story - a website dedicated to helping people start businesses. We interview entrepreneurs from around the world about how they started and grew their businesses.

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