Virtual Call Center Business Success Stories [2025]
Do you enjoy helping people and talking on the phone? If you want a business that provides flexibility regarding working location and time, consider starting a virtual call center business.
A virtual call center can be a lucrative low capital and a work-from-home business. Here is a list of what you need to start a virtual call center business:
- Select a specialty area/niche
- Buy computers and call center software
- Find clients
- Focus on growing your business
When starting a virtual call center business, some clients may require you to use their defined call center software.
In this list, you'll find real-world virtual call center business success stories and very profitable examples of starting a virtual call center business that makes money.
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1. United World Telecom dba Global Call Forwarding ($10.1M/year)
Thierry Genoyer, founder and CEO of United World Telecom, came up with the idea for his virtual phone numbers business after reading about the "international callback industry" in the Wall Street Journal. With his international background and trilingual abilities, Genoyer saw an opportunity to enter a fast-growing segment with low barriers to entry. After purchasing equipment and building his own invoicing system, he launched the business and attracted customers through online forums, international publications, and cold calling. Today, United World Telecom serves over 2,000 business customers worldwide and remains profitable.
How much money it makes: $10.1M/year
How many people on the team: 32
United World Telecoms' founder saw explosive growth potential in the international callback industry and has since created a virtual phone system, partnered with over 2000 businesses worldwide, and uses Google Ads, SEO, and email marketing to promote customer satisfaction.
