Start A Virtual Call Center Business - Business Ideas

Updated: September 15th, 2022
Start A Virtual Call Center Business

Please note that the data provided in this article are estimates and may vary depending on various factors, and should not be considered as perfect or definitive.

Do you enjoy helping people and talking on the phone? If you want a business that provides flexibility regarding working location and time, consider starting a virtual call center business.

A virtual call center can be a lucrative low capital and a work-from-home business. Here is a list of what you need to start a virtual call center business:

  • Select a specialty area/niche
  • Buy computers and call center software
  • Find clients
  • Focus on growing your business

When starting a virtual call center business, some clients may require you to use their defined call center software.

Starting a virtual call center business requires a great deal of effort, dedication, and most importantly passion.

If you're interested in how to sell virtual call center, or selling virtual call center online, you can use this page as a guide for everything you'll need to know.

Key Stats

market size
$24B
starting costs
$5.89K
gross margin
65%
time to build
210 days

Startup Costs

Min Startup Costs Max Startup Costs

Office Space Expenses

$0

$7,000

Training & Education Expenses

$0

$1,000

Software Expenses

$0

$594

Advertising & Marketing Costs

$0

$2,750

Website Costs

$13

$215

Specific Industry Expenses

$0

$100

Total Startup Costs

$13

$11,659

Successful Businesses

Business URL Rank

knowlarity

knowlarity.com

19,570

CallHippo

callhippo.com

26,023

CallTools

calltools.com

63,503

Virtual Phone System

talkroute.com

79,209

Liveops

liveops.com

83,379

CloudTalk

cloudtalk.io

93,556

Great VirtualWorks

greatvirtualworks.com

163,859

Working Solutions

workingsolutions.com

176,122

CallCenterHosting

callcenterhosting.com

220,887

Live Call Answering Services in the US

answerconnect.com

227,700

Airtel

airtelkenya.com

439,762

Pros & Cons

Pros Description

Flexibility

You can put as much time into the business as you'd like. If you like the work and have some initial experience, you can start small and manage all aspects of the business on your own.

Ability to start your business from home

It's not necessary to have a physical storefront or office space to get your business started. You can do everything from the comfort of your own home, at least in the beginning!

Little startup costs required

The cost to start a virtual call center business costs significantly less money than most businesses, ranging anywhere from 12 to 11,659.

Rewarding work

Starting a virtual call center business can be really rewarding work. After all, you are solving an immediate issue for your customer and you're working on something you truly care about.

Scalable

With businesses and processes changing daily, there will always be demand for new features, products and services for your business. Additionally, there are several different business models and pricing tiers you can implement that will allow you to reach all types of customers.

Traffic to your website

A virtual call center business gives people a reason to visit your website and to keep coming back to you!

Cons Description

Crowded Space

Competition is high when it comes to your virtual call center business, so it's important that you spend a good amount of time analyzing the market and understanding where the demand lies.

Constant maintenance of publication

You may find yourself constantly needing to update your virtual call center business in order to stay relevant for your audience and for those searching on google.

Lack of benefits

With a virtual call center business, you are typically self-employed and responsible for finding your own insurance, which can be quite costly and time-consuming.

Isolation

Often times, as a virtual call center business, you typically work alone and do not have much face-to-face interaction with other team members.

Taxes

As a virtual call center business, you typically pay self-employment taxes which can be quite high. It's important to understand what you will be paying in taxes each year so you can determine if the work you're taking on is worth it.

No safety net

Typically, as a virtual call center business, you do not receive a consistent pay-check and instead earn money based on your transactions each month. During the slow periods, you typically take away less since the job is based on commission. It's important to budget accordingly for the slow times.