Start A Virtual Call Center Business - Business Ideas
Please note that the data provided in this article are estimates and may vary depending on various factors, and should not be considered as perfect or definitive.
Do you enjoy helping people and talking on the phone? If you want a business that provides flexibility regarding working location and time, consider starting a virtual call center business.
A virtual call center can be a lucrative low capital and a work-from-home business. Here is a list of what you need to start a virtual call center business:
- Select a specialty area/niche
- Buy computers and call center software
- Find clients
- Focus on growing your business
When starting a virtual call center business, some clients may require you to use their defined call center software.
Starting a virtual call center business requires a great deal of effort, dedication, and most importantly passion.
If you're interested in how to sell virtual call center, or selling virtual call center online, you can use this page as a guide for everything you'll need to know.
Key Stats
Startup Costs
Min Startup Costs | Max Startup Costs | |
---|---|---|
Office Space Expenses |
$0 |
$7,000 |
Training & Education Expenses |
$0 |
$1,000 |
Software Expenses |
$0 |
$594 |
Advertising & Marketing Costs |
$0 |
$2,750 |
Website Costs |
$13 |
$215 |
Specific Industry Expenses |
$0 |
$100 |
Total Startup Costs |
$13 |
$11,659 |
Successful Businesses
Business | URL | Rank | |
---|---|---|---|
knowlarity |
knowlarity.com |
19,570 |
|
CallHippo |
callhippo.com |
26,023 |
|
CallTools |
calltools.com |
63,503 |
|
Virtual Phone System |
talkroute.com |
79,209 |
|
Liveops |
liveops.com |
83,379 |
|
CloudTalk |
cloudtalk.io |
93,556 |
|
Great VirtualWorks |
greatvirtualworks.com |
163,859 |
|
Working Solutions |
workingsolutions.com |
176,122 |
|
CallCenterHosting |
callcenterhosting.com |
220,887 |
|
Live Call Answering Services in the US |
answerconnect.com |
227,700 |
|
Airtel |
airtelkenya.com |
439,762 |
Pros & Cons
Pros | Description |
---|---|
Flexibility |
You can put as much time into the business as you'd like. If you like the work and have some initial experience, you can start small and manage all aspects of the business on your own. |
Ability to start your business from home |
It's not necessary to have a physical storefront or office space to get your business started. You can do everything from the comfort of your own home, at least in the beginning! |
Little startup costs required |
The cost to start a virtual call center business costs significantly less money than most businesses, ranging anywhere from 12 to 11,659. |
Rewarding work |
Starting a virtual call center business can be really rewarding work. After all, you are solving an immediate issue for your customer and you're working on something you truly care about. |
Scalable |
With businesses and processes changing daily, there will always be demand for new features, products and services for your business. Additionally, there are several different business models and pricing tiers you can implement that will allow you to reach all types of customers. |
Traffic to your website |
A virtual call center business gives people a reason to visit your website and to keep coming back to you! |
Cons | Description |
---|---|
Crowded Space |
Competition is high when it comes to your virtual call center business, so it's important that you spend a good amount of time analyzing the market and understanding where the demand lies. |
Constant maintenance of publication |
You may find yourself constantly needing to update your virtual call center business in order to stay relevant for your audience and for those searching on google. |
Lack of benefits |
With a virtual call center business, you are typically self-employed and responsible for finding your own insurance, which can be quite costly and time-consuming. |
Isolation |
Often times, as a virtual call center business, you typically work alone and do not have much face-to-face interaction with other team members. |
Taxes |
As a virtual call center business, you typically pay self-employment taxes which can be quite high. It's important to understand what you will be paying in taxes each year so you can determine if the work you're taking on is worth it. |
No safety net |
Typically, as a virtual call center business, you do not receive a consistent pay-check and instead earn money based on your transactions each month. During the slow periods, you typically take away less since the job is based on commission. It's important to budget accordingly for the slow times. |
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- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings
- 4,818 founder case studies
- Access to our founder directory
- Live events, courses and recordings
- 8,628 business ideas
- $1M in software savings