Start An Ai Based Customer Support Business - Business Ideas

Updated: September 16th, 2022
Start An Ai Based Customer Support Business

Please note that the data provided in this article are estimates and may vary depending on various factors, and should not be considered as perfect or definitive.

Welcome to the dawn of customer service automation. Envision a world where customers enjoy personalized service and immediate assistance, no more waiting on hold or wrestling with complicated IVR menus. This is the reality of an AI-based customer support business.

In simple terms, the business focuses on leveraging artificial intelligence to automate customer interactions for other businesses. From handling routine inquiries, providing product information, or troubleshooting common problems, AI-driven chatbots and voice assistants promise efficiency and round-the-clock service.

It's not about replacing humans but supplementing their efforts. The AI takes care of common questions and issues, freeing up the human customer service reps to handle more complex interactions with customers.

An AI-based customer support business offers an intriguing opportunity for tech-savvy entrepreneurs. The demand for such services is growing as businesses see the value in streamlining their customer service operations and enhancing the customer experience. With the right technical skills and tools, this innovative venture can be a profitable enterprise shaping the future of customer service.

Starting an AI based customer support business requires a great deal of effort, dedication, and most importantly passion.

If you're interested in how to sell AI based customer support service, or selling AI based customer support service online, you can use this page as a guide for everything you'll need to know.

Key Stats

market size
$10.3B
starting costs
$16.8K
gross margin
83%
time to build
360 days

Startup Costs

Min Startup Costs Max Startup Costs

Office Space Expenses

$0

$7,000

App Creation Costs

$1,099

$20,099

Software Expenses

$162

$2,894

Advertising & Marketing Costs

$0

$2,500

Website Costs

$13

$215

Training & Education Expenses

$0

$850

Total Startup Costs

$1,274

$33,558

Successful Businesses

Business URL Rank

OneLogin

onelogin.com

924

Databricks

databricks.com

11,285

FPT.AI Platform

fpt.ai

84,323

Conversation Analytics for Business Performance

callminer.com

126,001

Placer.ai

placer.ai

126,097

Solvvy

solvvy.com

140,594

Kapture CRM

kapturecrm.com

143,956

CallSource

callsource.com

175,452

Conversational AI Platform for Enterprise

artificial-solutions.com

200,165

Sapling

sapling.ai

222,783

Landing AI

landing.ai

232,903

Pros & Cons

Pros Description

Flexibility

You can put as much time into the business as you'd like. If you like the work and have some initial experience, you can start small and manage all aspects of the business on your own.

Ability to start your business from home

It's not necessary to have a physical storefront or office space to get your business started. You can do everything from the comfort of your own home, at least in the beginning!

Rewarding work

Starting a AI based customer support business can be really rewarding work. After all, you are solving an immediate issue for your customer and you're working on something you truly care about.

Scalable

With businesses and processes changing daily, there will always be demand for new features, products and services for your business. Additionally, there are several different business models and pricing tiers you can implement that will allow you to reach all types of customers.

Traffic to your website

A AI based customer support business gives people a reason to visit your website and to keep coming back to you!

No overhead costs

To get your AI based customer support business started, there are no costs associated with overhead, storage, packaging, etc. This will save you a lot of time and money!

Cons Description

Crowded Space

Competition is high when it comes to your AI based customer support business, so it's important that you spend a good amount of time analyzing the market and understanding where the demand lies.

Motivation of employees

If you plan to have a sales/content team on board, finding creative ways to motivate them can be a challenge. It's important that you're able to offer great incentives and a good work environment for your employees.

Longer Sales Process

A AI based customer support business can be a big time and money investment for your customer, so it's important you plan and predict a longer conversion funnel and stay in communication with potential customers.

Security Issues

With any Saas business, data loss and security issues may arise throughout your process of building your product. It's critical that you understand exactly what you're responsible for and how to avoid potential issues down the road.

Isolation

Often times, as a AI based customer support business, you typically work alone and do not have much face-to-face interaction with other team members.

Taxes

As a AI based customer support business, you typically pay self-employment taxes which can be quite high. It's important to understand what you will be paying in taxes each year so you can determine if the work you're taking on is worth it.