Integration platform for mid-sized e-commerce businesses
APIWORX grew primarily through inbound sales, relying on customers to contact them rather than making outbound sales calls. They established trust in the sales process by engaging in quick discovery calls to understand customer problems before moving forward. The company also grew by creating relationships with partners who sought their help in selling products, leading to organic growth. Additionally, they focused on scalable processes around the product and sales execution to handle increasing customer demand.
“Establishing trust in the sales process is so essential. We thought early on that you could be able to go to our website, pick up, pick a connector, get it sold. No. Our, our customers, our ICP want to talk to us. They want to know that we understand their problems. So we do a real quick discover...”
“And then, you know, we started creating relationships with partners who were coming to us to help them sell their products. And it just sort of grew, um, organically that way.”
“Meaning you're in their marketplace as this connector world, right? You're a marketplace company. Yes.”
“And Greg, we've never made an outbound sales call, to your point. I mean, it's all inbound. And we have literally no outbound muscle in the company. So it's kind of the Zapier model in the marketplaces and people call and it's inbound.”