Comprehensive event management platform for hybrid experiences.
Accelevents grew primarily through word of mouth, which was their main marketing channel driven by customer experience. The company focused on providing great customer service from the beginning, believing that being there for customers would yield positive results.
“We've been really focused on word of mouth as the number one channel and driving that through our customer experience.”
“29:30 - 30:59 The Importance of Word of Mouth”
“A prospect lands on the website from search or word of mouth. Instead of being pushed immediately into a long form, they see a chat widget. They ask a specific question about a feature, use case, or implementation. ... Prospects who might have bounced instead started conversations, and those conv...”
“Jonathan talks about long runs of back-to-back customer calls. Not as a one-off listening tour, but as part of his normal week. His favorite question is “Where are you spending most of your time?” because the answer exposes bottlenecks that dashboards never show.”
“Planhat grew through just two primary channels - paid ads targeting department heads with outcome-based messaging, and direct sales through cold calling.”
“Instead of relying on cold outbound sequences that ask busy executives for “30 minutes to see a demo,” his team leaned into something more aligned with their buyers: intimate dinners and executive gatherings where heads of events and field marketing can finally talk with peers.”
“Planhat grew through just two primary channels - paid ads targeting department heads with outcome-based messaging, and direct sales through cold calling.”
“A true CEO-led strategy is one where the CEO shapes the go-to-market motion by staying close to customers, influencing pricing and packaging, and modeling how the company listens and responds.”
“Jonathan Kazarian, Founder and CEO of Accelevents, shares how events drive demand and why support, SEO, and customer insight built their revenue engine.”