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Robert LoCascio is the founder of LivePerson, a conversational AI platform that provides solutions for customer care, Conversational Commerce, voice solutions, and more.
Robert has been the company’s chief executive officer since its inception in 1995. His mission is to make life easier by transforming how people communicate with brands.
LoCascio hails from a family of business owners. He graduated from St. John the Baptist High School in West Islip, New York, in 1986 and from Loyola University, Maryland, with a BBA in 1990.
He is a founding member of the Partnership for New York City’s NYC Entrepreneurs Council and a mentor to the NYC Venture Fellows. He is the driving force behind the company’s objective of connecting companies and customers in meaningful ways.
LivePerson had survived the dot-com bust and grown to become the market leader in intelligent engagement solutions, servicing over 18,000 clients and employing 1,000 employees in offices worldwide.
The company develops consumer interaction and conversational commerce apps and platforms. It offers solutions linked to various messaging platforms, allowing businesses to create more websites, mobile applications, and communication channels.
They offer a range of conversational tools and features, but its primary products are:
LiveEngage: This messaging channel integration allows companies to create AI-powered chatbots that can answer messages directly from customers.
LivePerson Insights: This tool inputs structured and unstructured customer chat transcripts and outputs business insights. It can provide customer service agents with customer sentiments.
The company's current revenue is $500M.
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