purechat
A live chat software which enables SMBs to engage website visitors with live chat functionality. Incorporating unlimited operators, unlimited chats, full transcript history and complete widget customization, Pure Chat aims to deliver an effective customer service solution.
@purechat

DelightChat
DelightChat helps you manage all your customer conversations from one single screen with a help desk that you can set up in minutes, without breaking the bank.
Here’s how DelightChat helps ecommerce brands deliver stellar customer support:
- Talk to your customers on Email, Facebook, Instagram, & WhatsApp from a single screen.
- Collaborate with your team members by leaving private notes in customer conversations within DelightChat.
- Never lose context as you get all the customer and order information you need to resolve customer queries
- Deep integrations with Shopify means you always modify the right order, in one click.
An easy-to-use interface, powerful features, and affordable pricing make DelightChat the best customer support software for SME ecommerce & DTC brands.
Free to use during beta. Beta users get exclusive discounts on paid plans.

Website: delightchat.io

Zendesk
Success stories:
Website: zendesk.com
Intercom
While Intercom is mainly a live chat interface, it's also a pretty full featured CRM and customer communication platform.
You can engage your leads or existing customers with email marketing and segmentation.
(for the all-in-one solution)
- Essential - $87/month
- Pro - $153/month
Success stories:
Website: intercom.com

Facebook Chat App
Success stories:
Website: apps.shopify.com
HelpScout
Success stories:
Website: helpscout.com

Freshdesk
Success stories:
Website: freshdesk.com
Drift
Success stories:

Website: drift.com
TawkTo
Success stories:

Website: tawk.to

ManyChat
Success stories:
Website: manychat.com
grasshopper
Success stories:
Website: grasshopper.com
Tidio
Success stories:
Website: tidio.com
crisp
Success stories:
Website: crisp.chat
Gorgias
Success stories:
Website: gorgias.io
Chatra
Success stories:
Website: chatra.io
Front
An internal facing inbox collaboration tool.
Share an inbox with your team.
- Starter - $9/month
- Plus - $29/month
- Pro - $49/month
- Enterprise - $99/month
Success stories:

Website: frontapp.com
Re:amaze
Re:amaze live chat and helpdesk helps you consolidate customer service, on-site messaging automation, and customer education in a single app designed for eCommerce.
Re:amaze is created by a team of just 20 people based in San Jose, CA. We’ve been bootstrapped since 2013 and have been revenue positive since 2013. We know what it’s like to grow a business. More importantly, we know how important customer service is.
We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Re:amaze is designed to reflect this simple concept. Getting started with Re:amaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers. Re:amaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more and nothing less.
Success stories:
Website: reamaze.com

Product Questions and Answers
Success stories:
Website: apps.shopify.com
Live Chat
Success stories:

Website: livechat.com

HelpCenter
Success stories:
Website: apps.shopify.com
Olark
Success stories:
Website: olark.com

Buffer Reply
Success stories:

Website: buffer.comreply

Zopim
Success stories:
Website: zopim.com
Groove
Success stories:
Website: groovehq.com

Raven
Success stories:
Website: apps.shopify.com

Returns Manager
Success stories:
Website: apps.shopify.comreturns-manager
Fusedesk
Success stories:
Website: fusedesk.com
jivochat
Success stories:
Website: jivochat.com
Nextiva
Success stories:
Website: nextiva.com
WHMCS
Success stories:
Website: whmcs.com
Oct8ne
Success stories:

Website: oct8ne.com
Happyfox Chat
Success stories:

Website: happyfox.com
HelpNinja
Success stories:

Website: helpninja.com