Gorgias

DelightChat helps you manage all your customer conversations from one single screen with a help desk that you can set up in minutes, without breaking the bank.

Here’s how DelightChat helps ecommerce brands deliver stellar customer support:

• Talk to your customers on Email, Facebook, Instagram, & WhatsApp from a single screen.
• Collaborate with your team members by leaving private notes in customer conversations within DelightChat.
• Never lose context as you get all the customer and order information you need to resolve customer queries
• Deep integrations with Shopify means you always modify the right order, in one click.

An easy-to-use interface, powerful features, and affordable pricing make DelightChat the best customer support software for SME ecommerce & DTC brands.

Pricing:

Free to use during beta. Beta users get exclusive discounts on paid plans.

Customer service software and support ticketing system.

Success stories:

While Intercom is mainly a live chat interface, it's also a pretty full featured CRM and customer communication platform.

You can engage your leads or existing customers with email marketing and segmentation.

Pricing:

(for the all-in-one solution)

• Essential - $87/month
• Pro - $153/month

Success stories:

Live chat with your customers using Facebook Messenger.

Success stories:

Help desk software.

Success stories:

Customer support software and ticketing system.

Success stories:

Customer communication platform.

Success stories:

A free messaging app to monitor and chat with the visitors on your website.

Success stories:

Facebook Messenger bot.

Success stories:

A virtual phone system can help your business stay organized with many calls coming in.

Success stories:

Chat with website visitors.

Success stories:

Live chat service.

Success stories:

An internal facing inbox collaboration tool.

Share an inbox with your team.

Pricing:

• Starter - $9/month
• Plus - $29/month
• Pro - $49/month
• Enterprise - $99/month

Success stories:

Website and in-app messaging.

Success stories:

Re:amaze live chat and helpdesk helps you consolidate customer service, on-site messaging automation, and customer education in a single app designed for eCommerce.

Re:amaze is created by a team of just 20 people based in San Jose, CA. We’ve been bootstrapped since 2013 and have been revenue positive since 2013. We know what it’s like to grow a business. More importantly, we know how important customer service is.

We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Re:amaze is designed to reflect this simple concept. Getting started with Re:amaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers. Re:amaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more and nothing less.

Success stories:

Helps you create product-specific FAQ sections on product pages.

Success stories:

Live chat software for sales, marketing, and customer support on your website.

Success stories:

Build an attractive FAQs page.

Success stories:

An online customer service software with online chat, help desk software, and web analytics capabilities.

Success stories:

Chat with visitors in real-time & increase conversions.

Success stories:

Makes Support Email Management Easy Groove turns your Gmail, Outlook, or any other email inbox into your team's customer service help desk.

Success stories:

Is a social media customer service and monitoring tool brought to you by Buffer.

Success stories:

An Incredibly powerful live chat software that is simple, easy and fast. Putting experience first, HappyFox Chat is lightweight and mobile responsive.

Success stories:

A support desk system, to manage all your incoming emails.

Success stories:

Integrated customer support help desk and messaging platform for Keap and Infusionsoft.

Success stories:

Turn website visitors into your hottest sales calls with a "Call me back" button.

Success stories:

All-in-one business messenger that dramatically improves your sales and conversion rate.

Success stories:

Simplify returns for both you and your customers.

Success stories:

A solution that allows users to receive local and toll-free numbers for a fraction of the price of traditional phone system plans.

Success stories:

An automation platform that simplifies and automates all aspects of operating an online web hosting and domain registrar business.

Success stories:

A live chat software which enables SMBs to engage website visitors with live chat functionality. Incorporating unlimited operators, unlimited chats, full transcript history and complete widget customization, Pure Chat aims to deliver an effective customer service solution.

Success stories:

A visual customer service software that is drastically changing the way we interact with e-commerce customers and how online purchases are made.

Success stories: