This article is a part of our encyclopedia, and is editable by you. Edit ➜
No early career info added yet...
The TouchPoint Solution
Vicki started The TouchPoint Solution in 2015. They detail the beginnings of their company in their Starter Story interview: 
Q: How did you get started on The TouchPoint Solution?
I am an entrepreneur at heart. I started my first business at 14. A precursor to the Expedia one-stop travel concept, I specialized in booking all travel components for the Sedona, Arizona area. I would place ads in the Phoenix newspapers of our services. From there, customers would leave their information on our answering machine. I would call people back after school and book their entire trip (hotel stay, tours, restaurant reservations, hiking recommendations). I sold the business when I was 17 to fund my college career at NAU. Once complete with a dual bachelor’s degree, I continued my entrepreneurial journey first running my own branch of a mortgage company and then starting a hotel management company. Later, my husband and I would start two more companies together.
My early entrepreneurial journey taught many lessons.
From the mortgage business I learned 2 important lessons:
- Hustle as you’ve never hustled before.
- Sow your seeds. While they may not seem like immediate successes, they will come to fruition later.
I am a natural-born hustler. Although my first successful business was recreation in Sedona, I actually started making and selling products when in elementary school. Starting with bracelets and advancing to potholders, I would create products at home to sell for profit to my classmates. When I saw that I could make my own money without having to answer to anyone else, I knew I was hooked on entrepreneurialism.
I am happy to have officially started with the hospitality business for it taught me the importance of marketing. You may have the most incredible hotel in the world but if no one knows it exists, no one will come. Along those same lines, you may have a terrible hotel but if you have good marketing, everyone will come. They may not come a second time, but that’s a whole different lesson in learning and engaging with your customers.
During my journey, I adopted two boys, got married, and had two more children! I took a few years off to help my husband grow and scale our IT company and contact centers (nVision and ValorGlobal). These experiences rounded out my marketing, communications, business growth strategies, and people experience, while also learning IT and scalability.
At this point, I also went to law school. As a business owner, it’s very important to know all of the legalities of your business, the legal needs for the locations of your business (we run our business’ stateside and globally), as well as any labor laws necessary.
Another important piece as an entrepreneur is being a sponge for information! Any chance I have to learn something new from someone or something, I take it! I love learning how others run their business or what their journey looks like, as it may be or become applicable to my own.
If you are an entrepreneur just starting out I encourage you to crystallize a vision of your dream. Put it up somewhere where you will see it every day, ex. in your closet, on your steering wheel.
In 2015, I had a life-changing moment. My then 4-year-old daughter was struggling with night terrors. Her stress was the entire family’s stress. During a call with a mom friend and a neuropsychologist, she suggested we try a technology she had been dabbling with. That night when I placed what would later become the TouchPoints into my daughter’s hands during a particularly heinous night terror, she immediately went back to bed. Not only that, but she also woke up happy and rested!
My entrepreneurial spirit awakened. I began researching the technological components and knew I had to share this technology with the world. What started as a self-financed start-up, turned into a successful Kickstarter campaign and was later picked up by Project Entrepreneur.
After blood, sweat, tears, and an entire family affair, TouchPoints was born. In 2016, TouchPoint Solution released its first product- The TouchPoints Original. This app-controlled version of the TouchPoints had over 150 different variations of the technology and sold out within days.
Contributors to this article:
- Pat Walls, Founder @ Starter Story
- Wiki Updater