After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists.
Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator.
Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
"This book helped me massively in conflict negotiation and interpersonal conflicts"
"This has been a game changer book that has taught me how to be a better negotiator, leader, communicator and empathize with team members, partners and third parties. It has been so good, we initiated an internal MonetizeMore seminar just about the teachings of this book. As a result, internal communication has improved, our sales performance has spiked and customer empathy has grown. These are all key improvements that have led to MonetizeMore’s growth in 2018. I even use some of the communication strategies in my personal relationships. I never realized how important and powerful empathetic communication can be."