Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too .
Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
"This book opens up with Tony’s story, which is incredibly inspiring. He walks through the real challenges he faced with Zappos and the lengths he went to save the company in the early days. The remainder of the book talks about his obsession with customers and tangible suggestions on improving customer retention and company culture. "
"A book on building a great brand that is focused on customer and employee happiness."
"A great story about company culture - it has inspired me on ways to incorporate it into Spuds."
"Two great books have changed the direction of our company is Delivering Happiness by Tony Hsieh, and The 4-Hour Workweek by Tim Ferriss."